Customer Service Representative

Do you thrive on delivering top-tier service and building lasting customer relationships?

Are you organized, adaptable, and great at problem-solving in fast-paced environments?

Does the opportunity to represent a premier ammunition brand excite you?

Do the values of stewardship, versatility, and family resonate strongly with you?

Do you find the improvement of peoples lives through stewardship of God-given resources inspiring?

Then Bedrock Truck Beds is right for you!

The Customer Service Representative provides exceptional service to customers, vendors, and internal teams by phone, email, and in-person. This role is essential in ensuring timely responses, order accuracy, and smooth operations by maintaining a deep understanding of Bedrock Truck Beds products and services.

Responsibilities

Deliver a five-star customer experience in all interactions

Accurately enter and manage data in the company system

Follow up on orders to ensure delivery and customer satisfaction

Address customer feedback and complaints in collaboration with Supervisor

Gather customer insights to support continuous improvement

File and organize order records

Collaborate with production, shipping, and warehouse teams

All other duties assigned by management

Skills and Competencies

Strong computer proficiency (MS Office, Outlook)

Excellent verbal and written communication

Ability to multitask and remain organized under pressure

Strong interpersonal skills and customer empathy

Clean, professional demeanor and workspace habits

Problem-solving mindset

Qualifications

High school diploma or GED required

ERP software and Microsoft Office experience preferred

Must have a valid driver's license with a clean three-year driving history

Work Environment

Primarily indoors in a climate-controlled office, with occasional movement between office, warehouse,

and manufacturing environments. Proper PPE such as safety glasses and closed-toe shoes may be required.

Physical Requirements

Sitting and/or walking (33%-75%)

Stooping, bending, twisting, leaning (10%-25%)

Lifting up to 25 lbs. occasionally (0%-33%)

Benefits

Health Insurance

Vision Insurance

Dental Insurance

401(k)

Paid Time Off

Profit Sharing

Counseling

Kaspar Companies Inc.

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Customer Service Representative