The Information Technology Specialist supports the systems and workflows that enable IntellaTriage nurses to deliver after-hours and 24x7 clinical triage services. Working directly with the Director of IT Operations, this role focuses on user access, Microsoft 365 administration, Level 1 support, and hardware logistics for a fully remote workforce.

This position is specifically designed to provide strong operational coverage during weekends and extended-hour support windows. Success in this role is less about deep technical expertise and more about reliability, follow-through, urgency, and attention to detail in a high-volume healthcare environment.

Essential FunctionsAccess & Account Management

Process and track access requests across multiple client healthcare systems

Coordinate with client IT teams to obtain credentials and resolve access issues

Maintain accurate tracking of access status, expirations, and dependencies

Escalate delays that impact clinical operations or nurse readiness

Microsoft 365 Administration

Provision and deprovision users in Microsoft 365 / Entra ID

Manage group memberships and access permissions

Support identity and access workflows across systems

End User Support

Respond to support tickets and provide Level 1 troubleshooting

Resolve login, access, and device-related issues

Escalate complex or recurring issues with clear documentation

Support operational continuity during weekends and after-hours periods

Onboarding, Offboarding & Hardware

Support onboarding and offboarding for remote employees

Configure, ship, and track laptops and end-user equipment

Maintain accurate inventory and device lifecycle tracking

Coordinate retrieval, wiping, and redeployment of returned devices

Maintain and improve operational documentation and runbooks

Work Schedule & Location

This position is on-site in Brentwood, Tennessee.

Schedule

Saturday: 7:00 AM - 7:00 PM

Sunday: 7:00 AM - 7:00 PM

Monday: 10:00 AM - 7:00 PM

Tuesday: 10:00 AM - 7:00 PM

This is a full-time position supporting a 24x7x365 healthcare operation. Flexibility and reliability during high-volume support periods are essential.

Requirements

You are enabling nurses to deliver care when patients need it most. When systems or access break down, care is delayed. This role helps ensure those gaps do not happen.

This role is a strong fit for someone who:

Is dependable, reliable, and consistent

Thrives in structured workflows and operational environments

Can manage a high volume of requests with accuracy and urgency

Communicates clearly and professionally with internal teams and external healthcare clients

Remains calm under pressure and prioritizes effectively

Takes ownership of tasks and follows through without constant oversight

Is motivated to build a long-term career in IT operations and healthcare technology support

Requirements

Reliable and consistent with strong follow-through

Detail-oriented with strong organizational habits

Comfortable working within structured processes and repeatable workflows

Able to manage a high volume of requests with accuracy and consistency

Clear and professional communicator, especially with external teams

Calm under pressure and able to prioritize effectively

Self-motivated with a strong sense of ownership

Interested in building a career in IT operations

Comfortable working extended weekend shifts in a healthcare operations environment

Intellatriage

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Information Technology Specialist (Weekend Shift)