Summary / Objective

Under the direction of the Director of IT Operations, the Information Technology Specialist supports the systems and processes that enable IntellaTriage nurses to deliver after-hours and 24x7 clinical triage services.

This role is responsible for access requests, Microsoft 365 user administration, Level 1 technical support, hardware preparation and logistics, and maintaining accurate operational documentation. This is an entry-level to early-career position designed for individuals interested in building experience in IT operations and healthcare technology.

Essential Functions

Working closely with the Director of IT Operations, the successful candidate will be responsible for the following:

Process and access requests across client healthcare systems

Communicate with client IT teams to obtain credentials and resolve access issues

Maintain accurate documentation of access status and expiration timelines

Escalate access delays that impact nurse workflows

Provision and deprovision user accounts in Microsoft 365 / Entra ID

Manage group memberships and access permissions

Respond to user support tickets and provide Level 1 troubleshooting

Troubleshoot login, access, and device issues

Escalate complex issues to senior IT staff as needed

Assist with remote onboarding and offboarding of employees

Prepare, configure, and ship laptops to remote nurses and corporate staff

Maintain accurate inventory tracking for end-user equipment

Coordinate retrieval of hardware from offboarded remote users

Ensure returned devices are properly wiped and redeployed

Assist with phone system configuration updates under direction

Participate in change management execution and documentation

Maintain process documentation and update as needed

Work Schedule & Location

This position is on-site in Brentwood, Tennessee

Standard schedule is Monday through Friday, 2:30 PM - 11:30 PM

We are a 24x7x365 business and rotational after-hours support may be required

Your Traits & Characteristics

Detail-oriented and process-driven

Comfortable working within defined procedures

Calm under pressure

Self-motivated and accountable

Motivated to grow in IT operations

Committed to supporting clinical staff through reliable, secure systems

Requirements

Strong attention to detail and ability to follow structured workflows

Clear written and verbal communication skills

Ability to diagnose and resolve basic technical issues

Familiarity with Microsoft 365 administration preferred

Basic understanding of identity management concepts preferred

Intellatriage

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