Deliver Exceptional Service: Conduct transactions, from teller functions to loan processing, with precision and efficiency.
Provide Financial Guidance: Offer insightful budget counseling and financial advice tailored to individual member needs.
Ensure Compliance: Follow procedures for daily operations and stay updated with regulatory requirements.
Build Trusted Relationships: Act as a reliable resource, resolving issues from start to finish with professionalism and care.
Achieve Sales Goals: Proactively engage in referral and cross-selling opportunities to meet and exceed sales and service targets.
Exceed Expectations: Deliver service aligned with HHCU’s Service Promises, prioritizing member interests.
Foster Positive Interactions: Build rapport with friendly and informative communication to understand and meet member needs.
Enhance Member Satisfaction: Resolve discrepancies. Proactively address requests and ensure exceptional service, boosting overall member satisfaction.
Collaborate and Contribute: Communicate effectively with your team, share important updates, and support branch events and community outreach.
Maximize Member Value: Utilize your knowledge of HHCU products to create meaningful value for members and align with our organizational goals.
Grow and Learn: Engage in continuous learning and self-improvement to drive personal and team development.

Educational Background: High school diploma or equivalent required.
Relevant Experience: 1-2 years in a retail or customer service role in the financial industry with cash handling and clerical experience.
Expert Knowledge: Strong grasp of retail and Credit Union products and services, with a proven track record in sales and service excellence.
Lending Knowledge: Loan training and an understanding of lending principles are preferred.
Top-Notch Communication Skills: Outstanding verbal and written communication that makes every interaction impactful.
Professional and Positive Attitude: A professional demeanor, and a can-do attitude that shines through.
Analytical and Judicious : Ability to analyze data and make informed decisions in various situations.
Relationship Builder : Skill in maintaining positive relationships with management, peers, and vendors.

$20.77 - $31.16 per hour

Compensation details: 20.77-31.16 Hourly Wage

PI203d56fc2223-30492-39177054

Hoosier Hills Credit Union

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