Description

Provide technical customer support both in person and remotely.

Identify, organize, and facilitate the successful implementation of

new casters, process improvements, equipment upgrades, caster maintenance and other field service activities.

Aid customers with identifying opportunities for improvement and

correcting equipment and process issues.

Support internal development initiatives as required.

Develop technical awareness throughout the Hazelett organization.

Maintain Hazelett process know-how by generating manuals, technical

papers, and training programs

Support sales & marketing efforts for both new and existing

customers

Recruit, retain, develop, mentor, and motivate a team in support of

customers and the ongoing development of new products.

Aid the assembly department as required

Provide internal guidance for handling non-conforming parts

Maintain customer bill of material integrity

Perform additional duties as assigned.

Requirements

A minimum of 5 years of experience in the continuous casting

industry, preferably twin-belt casting, and a B.S. Degree in Engineering is desirable.

A deep understanding of mechanical systems, machine settings, and

operation of casting line equipment.

Proficiency with both 2D and 3D CAD systems and the ability to

generate design concepts, layouts, and drawings as required.

An understanding of electrical components and systems, PLC

programming, and troubleshooting casting line equipment.

Ability to identify and address product quality issues using a sound

comprehension of metallurgy and chemistry.

Effectively communicate with customers and colleagues.

Interpersonal skills sufficient to allow him/her to coordinate the

work of others over whom he/she may have no authority.

Innovative and open-minded in the consideration of new solutions to

engineering issues and process improvements.

Hazelett Strip-Casting Corp

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