YOUTH25

About the Role

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and providing customers with support and guidance. You will use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You will also work on garment refill and care, presentation and contribute to a clean and tidy sales floor and back of the house, working closely with the rest of your store team to deliver excellent customer experience.

Customer Sales and Profit**

Provide excellent customer service:

Welcoming and guiding customers through the store and OMNI experience where available, supporting them with direct customer service.

Willingness to engage and have conversations with customers to provide excellent service.

Guide customers through our fashion trends, stories and products in all areas of the store.

Ability to effectively promote and sell our products to customers.

Actively promote our Customer Loyalty App (Hello Member) and in-store sustainability initiatives.

Representing yourself and the brand positively during all customer interactions.

Support with commercial or operational actions to reach sales targets with the store management team.

Fashion and Trend Awareness

Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.

Use your product and fashion knowledge to share relevant information to customers.

Team and Development

Retain and share your service, fashion and store operations knowledge and skills with colleagues.

Follow all procedures, routines, and legal requirements in all areas of the store.

Give and receive feedback with your colleagues to learn, develop and support each other.

Participate in relevant available Onboarding, introduction processes and training and courses relevant for your role and future development.

Retail Operations/ Visual and Commercial Execution

Complete full garment cycle from unpacking and refill to steaming and ensure good garment care.

Operate fitting room and checkout areas according to best practice and processes.

Contribute to a clean and tidy sales floor and back of house (including stockrooms).

Support with garment presentation, execution and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines.

Ensure good stock levels with replenishment routines on the sales floor.

Upkeep and follow best practice for any in-store OMNI Services and in-store tech services/tools, etc. (Instore Care App, Click and Collect, Smart Store etc.).

Support with opening and closing of the store.

Following all guidelines and legal requirements applicable to role and responsibilities.

Who You Are

As a Sales Advisor, you'll be passionate about fashion and everything we create in-store.

Motivated by giving customers a great experience.

You should also be communicative, creative and curious, motivated, flexible, decisive, and action oriented.

You should also enjoy working in a collaborative and dynamic environment.

You have sales experience working in a dynamic and collaborative environment that you can apply to your role.

Experience working with customer service in fashion, retail or other service-related industries.

Background Requirements:

Candidates must pass a drug screen and a background check. Convictions will be reviewed on a case-by-case basis; convictions will not necessarily bar a candidate's employment. After an offer or conditional offer of employment is made, the employer may require the prospective employee to take a physical examination.

H&M Hennes & Mauritz Management

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Sales Advisor