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The Sales Associate is responsible for sales generation and delivering a positive customer experience. The Sales Associate will also handle a variety of operational duties as assigned by the store management team (e.g., housekeeping duties, visual presentation standards, etc.).

Reports To:Store Management

Essential Functions

Customer Experience

Greeting Customers:Greet customers immediately upon entering the store with a smile and sincere non-business-like greeting.

First Impressions:Create a positive first impression for the customer through an energetic attitude and adherence to dress code.

Store Standards:Maintain a sparkling clean and organized environment by adhering to store standards and cleanliness.

Product Information:Provide customers with current relevant information about the product.

Fitting Room Service:Provide quality service in the fitting rooms, follow up with customers in a timely manner, maintain cash wrap cleanliness, and attempt to add on to the sale.

Cash Wrap Efficiency:Provide efficient service at the cash wrap, offer Gift Cards, maintain cash wrap cleanliness, and capture customer information in the database.

Customer Appreciation:Sincerely thank all customers for shopping at GUESS as they exit the store.

Cooperation and Dependability

Task Completion:Satisfactorily complete all duties as assigned by management.

Punctuality:Be punctual and adhere to the designated work schedule.

Teamwork:Be flexible and work well with peers and management to accomplish duties.

Policy Adherence:Follow GUESS Policies and Procedures 100%.

Housekeeping:Perform housekeeping duties as required.

Personal Performance

Sales Goals:Meet or exceed the Sales per Hour (SPH) result as assigned by management.

Miscellaneous Responsibilities

Meetings and Functions:Participate in and attend all store meetings and other related functions.

Positive Attitude:Represent a positive attitude toward the merchandise and the company.

Inventory Participation:Participate in all inventories.

Additional Duties:Assume and complete other duties as assigned by store management.

Physical Requirements:Ability to perform heavy lifting in excess of 30 pounds and stand for a minimum of eight hours during scheduled shifts.

Job Requirements

Customer Service Skills:Excellent communication and customer service skills.

Retail Experience:Previous retail experience preferred.

Team Player:Ability to work well in a team-oriented environment.

Flexible Schedule:Ability to work flexible hours, including evenings, weekends, and holidays.

Physical Stamina:Ability to walk, reach with hands and arms, stoop, kneel, crouch, and balance on a frequent basis

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GUESS? RETAIL INC

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