GUARDIAN AND PROTECTIVE SERVICES (GaPS) JOB DESCRIPTION

Job Title: Client Services Coordinator

Status: Fulltime

Reports To: Program Director of Case Management

Job Summary

The Client Services Coordinator is a strong fit for someone who finds purpose in helping vulnerable adults live with dignity, support, and as much independence as possible.

This role is a great fit for a compassionate, service-minded person who values relationships, advocating for others and wants to make a meaningful difference in the lives of protected person.

The Client Services Coordinator is energized by building trusted relationships with protected persons under guardianship.

They value working alongside care teams to help ensure a vulnerable adult's needs are understood and addressed with compassion, consistency, and good judgment.

The person who thrives in this position is caring, dependable, and able to balance multiple responsibilities while staying focused on the well-being of the people they serve. They are a 'learner' willing to grow in their understanding of the legal boundaries of guardianship.

They strive to communicate clearly, paying attention to detail and are committed to helping protected persons maintain as much independence, dignity, and self-reliance as possible.

This role is best fulfilled by someone that has a strong commitment to service, ongoing learning, and is excited about joining a team that values the mission and culture of Guardian and Protective Services.

Major Responsibilities/Activities

Client Services Coordinator - Essential Functions

Build trusting, respectful relationships with protected persons so they feel seen, supported, and encouraged to live with as much dignity and independence as possible.

Maintain regular monthly contact with assigned clients in their current living setting, including phone contact and travel as needed.

Learn each person's needs, preferences, and goals through consistent visits, conversation, observation, and collaboration with their care team.

Monitor past and upcoming medical appointments and help support informed healthcare decisions in coordination with the team and within the boundaries of guardianship.

Identify and Coordinate services and follow through to meet basic needs that affect health and daily quality of life.

Advocate for services, supports, and resources that improve safety, well-being, stability, and independence for each protected person.

Communicate clearly and compassionately with protected persons, providers, team members, and others involved in the person's care.

Document all interactions, updates, and time related to each protected person in an accurate and timely manner.

Track mileage and approved expenditures, including receipts, in accordance with agency expectations.

Stay informed about community resources, benefits, and supportive services that can help meet the changing needs of vulnerable adults.

Who we're hoping to welcome to our team

We're looking for someone who is drawn to meaningful, relationship-centered work and wants to make a real difference in the lives of vulnerable adults. In this role, you'll join a mission-driven team that values compassion, professionalism, and the opportunity to help each person live with as much dignity, stability, and independence as possible.

The ideal candidate will bring:

Experience supporting older adults or other vulnerable populations

A bachelor's degree in social work, psychology, or a related field; North Dakota LBSW preferred, or required when applicable

Willingness to obtain National Guardian Certification after one year of employment

Knowledge of community resources, along with strong communication, organizational, and basic computer skills

A valid driver's license and reliable transportation

Ability to successfully complete a criminal background check

You'll feel especially at home in this role if you are:

Sensitive and responsive to the needs of people with disabilities, mental illness, or cognitive impairment

Comfortable working independently while staying connected and collaborative with a team

Motivated, dependable, and able to manage time and responsibilities effectively

Open to learning, professional growth, and adapting in a changing environment

A collaborative teammate who values clear communication and strong working relationships

Comfortable using everyday technology and office tools, including Google Drive, Microsoft Office, Zoom, and Teams

Willing to travel within western North Dakota for day trips as needed

Interested in growing as a professional guardian while contributing to the mission of GaPS

What we value in every GaPS team member

Welcome and serve protected persons with professionalism, respect, and compassion.

Stay curious and informed about guardianship practice, emerging trends, and changes in the field.

Participate actively in all-staff and departmental meetings.

Share successes, insights, and meaningful moments with the team.

Work effectively and positively in a flexible environment.

Build and strengthen relationships with service providers, attorneys, and other community partners.

Support the team by taking on other duties as needed.

Physical Requirements:

Ability to operate and maintain basic office equipment.

Ability to access clients' homes, nursing homes, group homes and hospitals.

Ability to talk and hear.

Ability to stand, walk, drive, use hands and arms.

Guardian & Protective Services

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