CUSTOMER SUCCESS & ACCOUNT CONSULTANT

Location: Grand Rapids Metropolitan Area Employment Type: Full-Time

Position Summary

Join a West Michigan Best and Brightest Company as an **Account Consultant to support business growth through account development, opportunity qualification, and long-term client relationship management. This role serves as a key liaison between customers, sales, and internal teams, ensuring accurate quoting, seamless onboarding, and high-quality service execution.

Key Responsibilities

Sales & Account Development

Qualify new sales opportunities within both prospective and existing accounts

Generate profitable revenue by preparing accurate quotes and closing sales opportunities

Identify and pursue expansion opportunities within current customer relationships

Establish, onboard, and develop new customer accounts

Take ownership of new sales opportunities from initial inquiry through close

Customer Relationship Management

Cultivate strong, long-term customer relationships to support successful service execution

Manage customer service interactions via email, phone, chat, and website inquiries

Conduct post-sale follow-ups to ensure satisfaction and encourage repeat business

Train customers and prospects on optimal processes for working with the organization

Sales Operations & Coordination

Create, maintain, and follow up on quotes and customer inquiries

Communicate proactively with sales and cross-functional teams regarding ongoing projects, new accounts, and service issues

Coordinate activities between customers, sales, and internal departments to ensure timely and accurate product and service delivery

Verify, enter, and maintain customer and opportunity data within the CRM system

Monitor customer activity and pipeline data within CRM to drive informed sales actions

Marketing & Continuous Improvement

Assist in the development and communication of company marketing initiatives

Identify qualified product or service leads within targeted markets

Continuously update job knowledge by studying relevant product and service information and participating in learning opportunities

Take initiative to improve processes, add customer value, and support departmental and organizational goals

Qualifications

Experience in account management, sales support, or customer-facing roles (2-4 years)

Bachelor's degree in Sales, Business or related field strongly desired

Strong communication and relationship-building skills

Ability to manage multiple customer interactions and sales opportunities simultaneously

Experience with CRM systems and quoting processes

Detail-oriented with strong organizational and follow-up skills

Self-motivated with a growth-oriented mindset

EQUAL OPPORTUNITY

Grand Rapids Metrology is an Equal Opportunity Employer and considers applicants without regard to race, color, religion, sex, national origin, or other protected classes.

GR Metrology

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