JOB SUMMARY Are you a strategic leader with a passion for operational excellence and community impact? As the Senior ROC Manager, youll oversee the heartbeat of our retail operations managing the Retail Operations Center, Outlet Store, and Store Backroom Operations. From donation flow to inventory control, recycling innovation to transportation logistics, youll lead a dynamic team and drive efficiency, sustainability, and growth across our organization.

ESSENTIAL DUTIES and RESPONSIBILITIES Lead and inspire teams across warehouse, transportation, and outlet operations to ensure safe, efficient, and mission-aligned performance. Recruit, train, and develop high-performing staff while fostering a culture of accountability and continuous improvement. Drive revenue by optimizing salvage sales and managing vendor relationships. Monitor and enhance donation center operations to ensure top-tier customer service and productivity. Champion process improvement using Kaizen and other lean methodologies. Oversee inventory flow and warehouse space utilization to support retail store needs. Leverage technology to track, analyze, and optimize warehouse and backroom operations. Collaborate with store managers to streamline backroom processes and staffing. Manage recycling programs and contracts, ensuring compliance and innovation in sustainability efforts. Partner with marketing and community teams to grow donation volume and quality. Ensure compliance with OSHA, CARF, and internal safety standards. Conduct regular inspections and coordinate maintenance of warehouse equipment and fleet vehicles. Support outlet operations and sustainability initiatives to reduce waste and improve energy efficiency. Promote a safe, inclusive, and positive work environment for all team members. Meet or exceed the attendance and flexibility expectations for this position Other duties as assigned

INDIVIDUAL DEVELOPMENT and INTERPERSONAL SKILLS Personally participate in ongoing professional growth, education and development as well as supporting others in their efforts to develop. Strong working relationship with supervisor and co-workers. Must have the ability to work with a diverse group of individuals. Must have strong written and verbal communication skills.

ORGANIZATIONAL DEVELOPMENT

Educate customers and the community about the mission and vision of the organization.

Demonstrate the Goodwill core values through actions and words.

QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

Bachelors degree in business or related field is preferred

Five (5) years experience in warehouse or production operations required

Five (5) or more years of supervisory experience required

CERTIFICATES, LICENSES, REGISTRATIONS

First Aid/CPR Certification

Forklift Certification

KNOWLEDGE, SKILLS, AND ABILITIES

Must have knowledge of CDL and DOT requirements

Must demonstrate self-initiative, manage multiple tasks, prioritize projects, and meet deadlines

Must have working knowledge of Microsoft Office software and computer hardware

Must be able to hold staff accountable for results

Must be able to make sound decisions

PHYSICAL DEMANDS Heavy Lifting 100 pounds maximum with frequent lifting and/or carrying objects weighing up to 50 pounds.

WORK ENVIRONMENT High Frequently exposed to extreme atmospheric conditions (temperature, noise fumes, dust, etc.)

Goodwill Industries, Inc - Eastern Nebraska & SW Iowa

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