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Position Overview

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The Sales Support Specialist plays a critical role in supporting our Account Managers and ensuring smooth day-to-day sales operations. This role focuses on organization, coordination, and execution across conferences, samples, customer outreach, marketing support, and sales systems.

This is an ideal position for someone who enjoys variety, takes pride in details, and thrives in a team-oriented environment.

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Key Responsibilities

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Conference & Event Support

Plan, schedule, and coordinate Fresh Baby's participation in public health conferences

Prepare, organize, and ship conference materials

Manage return logistics and inventory tracking post-event
Sample Inventory & Fulfillment

Maintain organized inventory of product samples

Ensure adequate shipping supplies are available

Pick, pack, and ship samples to support sales efforts
Customer Outreach & Feedback

Conduct outreach to customers to confirm order delivery and satisfaction

Support implementation of customer satisfaction surveys using Zoho tools

Collaborate with team on survey tracking and insights (survey tabulation managed within Zoho)
Accounting System Support

Provide flexible support across the sales and marketing team as needed

Support administration of Zoho Books, including:

Item updates

Promo code setup

General system maintenance

Back Up Customer Service Manager for order processing and invoicing
Sales & Marketing Team Support

Research health & grant programs to identify sales leads for Account Managers

Build and manage email lists using Zoho Marketing Automation

Collaborate with Account Managers on sales initiatives and special projects
Order Entry & Invoicing Backup

Serve as backup support for order entry and invoicing processes when needed

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Fresh Baby

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Sales Support Specialist