Job Description:

-**As an Internet Sales Specialist, you will be the driving force behind customer engagement. From Handling online inquiries to assisting with vehicle sales, you'll ensure every customer interaction is seamless and professional.

At Family Powersports, we are passionate about providing our customers with the ultimate powersports experience. As a leader in the industry, we offer a diverse range of products and services, including motorcycles, ATVs, side-by-sides, watercraft, and more. We pride ourselves on our commitment to customer satisfaction, quality products, and a friendly, knowledgeable team. We are looking for a dynamic and enthusiastic individual to join our team and contribute to our ongoing success.

Key Responsibilities:

Customer Engagement: Build and maintain strong relationships with customers by providing excellent service, understanding their needs, and offering tailored solutions to enhance their powersports experience.

Lead Response: Respond to internet leads and inbound sales calls via email, phone, and text.

Product Knowledge: Develop and maintain an in-depth understanding of our extensive range of products and services. Stay informed about the latest industry trends, features, and benefits of our offerings.

Sales Process: Guide customers through the sales process, from initial inquiry to final purchase. Schedule and confirm appointments with customers, assist with product demonstrations, provide detailed product information, and help customers make informed decisions.

Record Keeping: Maintain accurate and detailed records in the CRM or Lead Management Tool.

Team Collaboration: Work closely with other sales team members, service department, and management to achieve sales targets and ensure customer satisfaction. Participate in team meetings and contribute to a positive work environment.

Promotions and Events: Assist in planning and executing promotional events, open houses, and customer appreciation days. Engage with customers during events to promote products and services.

Customer Follow-Up: Follow up with customers post-purchase to ensure satisfaction and address any questions or concerns. Maintain regular contact to build long-term relationships and encourage repeat business.

Sales Targets: Meet or exceed monthly and annual sales targets. Monitor personal sales performance and develop strategies to achieve and surpass goals.

Qualifications:

Proven experience in an internet sales role, preferably within the powersports industry or a related field.

Strong interpersonal and communication skills, with the ability to respond to internet leads and inbound sales calls via email, phone and text.

Enthusiastic and outgoing personality with a passion for powersports and outdoor activities.

Self-motivated with a proactive approach to sales and customer service.

Ability to work well in a team environment and contribute to a positive workplace culture.

Basic computer proficiency and familiarity with CRM or Lead Management Tool.

Flexibility to work Saturdays, holidays, and evenings as required by the business.

What We Offer:

Competitive compensation package with performance-based incentives.

Comprehensive benefits, including health insurance, retirement plans, and employee discounts.

Opportunities for professional development and advancement within the company.

A dynamic and supportive work environment with a focus on teamwork and innovation.

The chance to be part of a passionate team dedicated to providing exceptional customer experiences.

Join Family Powersports and be part of a team that shares your enthusiasm for powersports and a commitment to excellence. Together, we can drive the thrill of adventure and enjoyment for every customer who walks through our doors.

Family Powersports

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