Company Description

Great News, Alamosa! Ent Credit Union is Opening a New Service Center - Apply Now for Member Service Representative (Teller) Positions!

We're excited to announce that Ent Credit Union is opening a brand-new Service Center in Alamosa, Colorado to better serve the San Luis Valley! The grand opening is expected in early to mid-November 2025, and we're looking for friendly, service-minded individuals to join our team as Member Service Representatives (Tellers)-including bilingual (Spanish preferred) candidates who can help us serve our diverse community.

If you're passionate about helping people, looking for long-term career growth, and want to be part of something new and impactful, this is your chance to get in on the ground floor of our newest branch!

Ent Credit Union exists to improve the financial quality of life of the people we serve. This mission drives us every day, but we are more than our mission. We're also individuals using our unique abilities to make our organization, and the communities we serve, better than they were yesterday. We're a not-for-profit that puts people above profits and actively invests in our community. Our rapidly growing team is expanding our reach to serve more people throughout Colorado. To spread our mission far and wide, we need people like you. If you're interested in a paycheck with a purpose, apply with us today. Our people make the difference, and we truly believe you are our greatest asset.

Job Description

This position is projected to start on 10/27/2025 and requires 2 weeks of mandatory paid training.

The primary purpose of the Member Service Representative position is to provide superior member service; driving member satisfaction and retention by helping members take full advantage of Ent's full range of products and services. This is accomplished through accurate and professional member transactions, enhanced member awareness of existing products and services, and regularly meeting monthly sales standard goals. Additionally responsible for understanding and complying with credit union policies and procedures, as well as financial regulations including BSA (Bank Secrecy Act) and CFPB (Consumer Financial Protection Bureau).

The Member Service Representative must excel in service, quality communication, product knowledge, sales, and accuracy while meeting all service, performance, and safety standards.

The primary purpose of the Member Service Representative Senior position is to provide superior member service; driving member satisfaction and retention by helping members take full advantage of Ent's full range of products and services. This is accomplished through accurate and professional member transactions, enhanced member awareness of existing products and services, and consistently meeting monthly sales standard goals. Additionally responsible for understanding and complying with credit union policies and procedures and financial regulations including BSA (Bank Secrecy Act) and CFPB (Consumer Financial Protection Bureau).

The Sr. Member Service Representative must excel in service, problem resolution, quality communication, product knowledge, sales, and accuracy while meeting all service, performance, and safety standards.

Essential Functions at the Member Service Representative level:

Providing quality member service through accurate and professional face-to-face member interactions including basic monetary transactions, new member account creation, and account maintenance, with a focus on member retention and acquisition.

Accountable for discovering and meeting member needs by regularly achieving monthly sales standards through product offering in all areas including, but not limited to deposit and lending products, credit and debit cards, investments, and business banking.

Responsible for meeting job training requirements and complying with safety and service standards defined in the Credit Union's Policies and Procedures documents, as well as financial regulations to include, but not limited to, BSA (Bank Secrecy Act) and CFPB (Consumer Financial Protection Bureau).

Essential Functions at the Member Service Representative Senior level:

Providing quality member service through accurate and professional face to face member transactions to include new member account creation, account file and card file maintenance, and basic Service Center Control Manual procedures.

Accountable for discovering and meeting member needs by consistently achieving monthly sales standards through product offering in all areas including, but not limited to deposit and lending products, credit and debit cards, investments, and business banking. Further meeting needs through specialty training, such as lending, business banking, and business development.

Responsible for meeting job training requirements and complying with safety and service standards defined in the Credit Union's Policies and Procedures documents and financial regulations including, but not limited to, BSA (Bank Secrecy Act) and CFPB (Consumer Financial Protection Bureau).

Qualifications

This position is projected to start on 10/27/2025 and requires 2 weeks of mandatory paid training.

Minimum Formal Qualifications for this Position:

Member Service Representative:

High School Diploma/G.E.D. or Equivalent.

6+ months of Customer Service experience in Financial Services or Retail Delivery. Required.

6+ months Sales experience. preferred.

Member Service Representative Senior:

High School Diploma/G.E.D. or Equivalent.

Member Relationship, Customer Service New Account, or equivalent training.

1+ year customer service experience in Financial Services or Retail Delivery, required, to include:

6+ months financial Services. Required.

6+ months Sales. Preferred.

Technical or Specialized Knowledge/Skills:

Enthusiastic attitude regarding helping our community.

Strong emphasis on member service and offering appropriate cross-sell / upsell opportunities to the member.

Strong attention to detail and accuracy of all transactions is of critical importance.

Professional and courteous communication skills are of critical importance.

Proficient in basic math (addition, subtraction, multiplication, and division).

Comfortable handling physical money with a high level of accuracy with members directly.

Exposure to Microsoft Outlook and web based transactional systems to complete day to day member requests.

Able to use 10-Key by touch is preferred.

Certifications Required:

None

Environmental, Physical and Psychological Requirements

Standing - Occasionally

Walking - Occasionally

Sitting - Frequently

Lifting - Rarely (40 Lbs)

Carrying - Rarely

Pushing - Rarely

Pulling - Rarely

Balancing - Rarely

Stooping - Rarely

Kneeling - Rarely

Crouching - Rarely

Crawling - Rarely

Reaching - Occasionally

Handling - Occasionally

Grasping - Occasionally

Feeling - Occasionally

Talking - Frequently

Hearing - Frequently

Repetitive Motions - Frequently

Eye/Hand/Foot Coordination - Occasionally

Noises louder than normal speaking volume - Occasionally

Temperature Changes - Rarely

Atmospheric Conditions - Rarely

Additional Information

This position is projected to start on 10/27/2025 and requires 2 weeks of mandatory paid training.

The hourly ranges for the positions are:

Member Service Representative: $18.75 - $19.75 (S10).

Member Service Representative Senior: $20.60 - $23.48 (S11).

Please Note:

Meeting the minimum qualifications for the Member Service Representative Senior level does not guarantee an offer at that level. Final placement is determined based on a comprehensive a

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