Job Description

Role:

Printer Technician

Salary Grade:

Reports To:

Service Manager

Salary Range:

$42,000-$55,000 Annually

Specific Role Profile

Installation and Configuration:

Unboxing hardware, assembling physical accessories (like high-capacity paper trays or staple finishers), and connecting the devices to local networks so users can print, scan, and fax seamlessly.

Preventative Maintenance:

Performing routine service checks to extend the life of the machine. This includes cleaning internal components, updating firmware, and proactively replacing high-wear parts like feed rollers, fusers, and imaging drums before they fail.

Diagnostics and Troubleshooting:

Investigating mechanical malfunctions, network connectivity errors, or specific print quality issues (such as streaks, repetitive spots, or faded text) to pinpoint the root cause of a problem.

Hardware Repair:

Disassembling complex machines to clear severe, deep-set paper jams, replacing broken gears or motors, and safely swapping out faulty electrical boards.

Customer Support and Training:

Educating end-users on how to properly operate the equipment, handle specialty paper sizes, and replace standard consumables like toner or waste cartridges without damaging the machine.

Generic Role Profile

A Printer Technician is a specialized hardware and IT professional responsible for the complete lifecycle management of commercial printing and imaging equipment. Their daily workflow blends electromechanical repair with network troubleshooting, encompassing everything from the initial physical installation and software configuration to routine preventative maintenance and complex breakdown repairs. Serving as the primary technical liaison for end-users, they ensure maximum device uptime and seamless document workflows by educating staff on proper machine operation and utilizing remote diagnostic tools to proactively address service or supply needs before they disrupt business operations.

Requirements

Basic IT and Networking: Foundational understanding of how devices connect to a local area network (LAN). Must be able to assign static IP addresses, understand basic DHCP/DNS functions, and successfully ping devices via command line to troubleshoot connectivity.

Software Literacy: Comfort using mobile dispatch software, remote monitoring tools, and standard office applications (email, spreadsheets) to close out service tickets and manage van stock inventory.

OEM Certifications and Experience: Prior hands-on service experience or active manufacturer certifications with major commercial lines (such as HP, Lexmark, Brother, or Xerox) or industrial thermal/label printers (such as Honeywell and Zebra) is highly desirable.

IT Certifications: CompTIA A+, CompTIA Network+, or similar entry-level IT certifications are a strong plus.

Industry Experience: 1-3 years of prior experience working as a field service technician in the Managed Print Services (MPS) or copier dealer industry.

Physical Demands

Lifting and Carrying: Must be able to independently lift, carry, and maneuver parts, toolkits, consumables, and desktop printers weighing up to 50 lbs.

Heavy Equipment: Ability to safely push, pull, and position large, floor-standing multi-function devices and industrial equipment on casters, utilizing proper lifting techniques and moving equipment when necessary.

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