S-1367-5

Job Title: Field Service Representative - OMJST

Worksite Location:** 870 Third St. NW, Massillon, OH 44647

Number of Openings:** 2

How to Apply:**

APPLY DIRECT to Essential Utilities Inc. / Aqua using the following information:

Apply online: https://aquaamerica.wd5.myworkdayjobs.com/EssentialCareers/job/OH-Massillon-Local-Office/Field-Service-RepresentativeR5924{rel="noopener noreferrer" target="_blank"}

Please mention OhioMeansJobs Stark or Tuscarawas when applying to this employer.

Job Description:** Essential Utilities Inc. / Aqua in Massillon, OH, has multiple full-time Field Service Representative openings.

Are you looking for an exciting career opportunity at Aqua? We are looking for Field Service Representatives in the Massillon, OH area!

Field Service Representatives will support the operation of the Customer Service Department. The Field Service Representative routinely meets the customer and is the company's direct contact with the customer for a variety of issues such as meter and RD configuration, billing concerns, water quality and general inquiries about water service. As a member of the Distribution Department, the Field Service Representative is also responsible to assist, when necessary, the Distribution Technicians in the operation and maintenance of the distribution system.

Field Service Representative work includes, but is not limited to, the following:

ESSENTIAL DUTIES:

[Utilizes tablet technology, email and automated work order systems (Service Link and SAP Fiori) to review schedule and complete daily customer service orders.]{times="" new="" roman",="" times,="" serif"=""}

[Documents all relevant work and customer interaction within the notes. Advises supervisor of any required additional follow-up communications or actions.]{times="" new="" roman",="" times,="" serif"=""}

[Performs the necessary work required to maintain customers' meters, meter vaults and electronic read devices.]{times="" new="" roman",="" times,="" serif"=""}

[Meets with customers and resolves inquiries regarding water service; provides sampling and information regarding water quality as requested. Refers customers to supervisors for specific inquiries.]{times="" new="" roman",="" times,="" serif"=""}

[Routinely performs the following: meter and RF installations, special reads for billing adjustments, meter repairs, emergency turn-offs and turn-ons, line locates, service line inspections, daily system chlorine sampling and main break/leak investigations.]{times="" new="" roman",="" times,="" serif"=""}

[Expertly meets internal and external customer requirements, communicates effectively as a representative of the company striving towards customer satisfaction.]{times="" new="" roman",="" times,="" serif"=""}

[Performs housekeeping duties as assigned.]{times="" new="" roman",="" times,="" serif"=""}

[As necessary, assists in all functions of the Distribution Department including after-hours work.]{times="" new="" roman",="" times,="" serif"=""}

[Responds to after-hour ca ]{times="" new="" roman",="" times,="" serif"=""}

Essential Utilities Inc. / Aqua

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