Position Summary

The Food bank Coordinator is the primary point of contact for intake at EFAA's food bank, working closely with lobby greeter and intake volunteers to facilitate the flow of lobby and food bank visitors. In addition, this person will provide administrative support for food bank operations and assist food bank participants with accessing other resources at EFAA and at partner organizations. Services are provided in both English and Spanish. The role requires the ability to work in a fast-paced environment, maintaining composure and supporting volunteers, participants, and EFAA staff on a daily basis.

Our preferred candidate has strong problem-solving capacity, effective collaboration in a team setting, excellent customer service and a positive attitude, and an ability to navigate an array of databases and administrative tasks. Must have written and verbal language proficiency in English and Spanish. All EFAA staff are required to contribute to the development of the organization.

About EFAA

EFAA's mission is to provide stabilizing services, innovative programs, and transformative advocacy to strengthen families and create a thriving community. As an organization we value community, resiliency, innovation, integrity, equity, and impact. For over 100 years, EFAA has provided a local safety net to vulnerable households and has increasingly developed deeper programming to more systemically reduce poverty, prevent homelessness, build family resilience, and create a more equitable community.

Essential Functions

Intake Functions

Coordinate the Food bank intake process during food bank shopping hours

Coordinate the flow of traffic into the lobby and the Food bank, including queue management, assisting participants with the intake process, and general customer service

Meet with new Food bank participants, enroll their households in the intake database, and provide information on additional resources

Meet with food bank participants as needed, , collect necessary paperwork, demographic information, and update accounts in the database

Coordinate intake operations ensuring compliance with USDA TEFAP regulations

Provide customer service to food bank participants, including answering their questions and referring them to other resources when applicable, both at EFAA and at external partners.

Food Bank Functions

Coordinate the daily administrative tasks for the Grocery Pick-up Program, including managing the online ordering system (JotForm), printing pick tickets, intake data entry, communications with participants, and rescheduling for closures

Support Food Bank Manager in creating, updating, and distributing participant communications in English and Spanish, including mass text messaging, informational fliers, and general food bank signage

Support the Community Outreach team with outreach as it relates to food drives with a special focus on food bank related outreach

Support the Food Bank and Front Desk Teams by cross-training in other tasks, to provide front desk coverage as needed

Volunteer Engagement

Lead the training for volunteers in assigned program focus area (intake, lobby greeters), including creating and maintaining training documents, email communications, and volunteer meetings.

Supervise volunteers in assigned program focus area when onsite, answering their questions, troubleshooting problems, and providing training as needed.

Monitor volunteer sign up database (Volgistics) for new volunteers and for empty volunteer positions, and schedule substitute volunteers as needed.

Collaborate with Director of Volunteer Services on volunteer recruitment, scheduling, and appreciation efforts

Coordinate biannual intake and lobby greeter breakfast

Lead daily volunteer "shift meetings" as assigned

Oversee and/or manage volunteer groups and volunteer efforts to support annual/special events including theNALC Stamp Out Hunger Food Drive and holiday-specific initiatives and food drives.

Food Ordering & Reporting

Serve as backup for Food Bank Manager for CFS Food Orders, Food Purchases,, invoice approval and coding,

Collaboration

Support the Front Desk Team by cross-training in essential lobby tasks and duties to provide coverage as needed

Support Food Bank Manager to collaborate with the Operations Team on the maintenance of food bank equipment and facilities

Collaborate with other program staff at EFAA to provide better service and information for participants who access multiple EFAA programs

Process Improvements

Contribute to brainstorming and generating process improvements for the food bank

Participate in daily meetings with food bank team to drive process improvement tasks forward and track progress

Lead and take ownership of special projects assigned by Food Bank Manager

The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned as necessitated by organizational demands.

Skills / Competencies

Required:

High School Diploma / GED

Verbal and Written Spanish and English language proficiency

One to two years of administrative or customer service experience

Computer proficiency with Microsoft Office (Outlook, Word, Teams)

Ability and willingness to learn and navigate a variety of databases and tech platforms

Prior experience using Excel spreadsheets for data entry and information management

Attention to detail and ability to multi-task

Capacity to maintain a high degree of confidentiality

Excellent customer service and communication skills

Comfortable moving between a variety of tasks on any given day

Ability to communicate and work easily with a wide variety of people

Commitment to EFAA's mission, vision and values

Preferred Skills / Competencies:

Intermediate Excel skills, including using formulas, pivot tables, and other functions

Experience working with and building online forms and / or surveys

Experience in managing databases and record keeping

Experience working in a nonprofit, preferably with underserved populations

Knowledge of Boulder County resources

Working Environment, Physical Activities and Equipment Used

Typical office environment. Regularly use computers for data input and other work.

Compensation

This is a full-time position (100% FTE) scheduled 40 hours per week. The salary range for this position is $21.00 - $24.00 per hour. Competitive pay commensurate with education and experience.

Why You Should Apply

EFAA's culture is employee-focused, providing access to a generous benefits package including:

Competitive paid time off and holidays

Choice of employer-paid health insurance plans, including family coverage options

Employer paid Simple IRA contributions

RTD Ecopass

Language bonus for bilingual English / Spanish employees

Family friendly policies and practices

A commitment to professional development and training

How to Apply

Please email your cover letter and resume to resumes@efaa.org with the subject line "Food Bank Coordinator". Applications will be reviewed on a rolling basis.

Non-Discrimination Policy

Our people are the foundation of who we are as an organization. Attracting, hiring and retaining diverse talent enables us to be more innovative and better serve our employees, volunteers, participants, and the community. EFAA is dedicated to the principles of equal employment opportunity (EEO). We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, regardless of age, race, sex, color, religion, creed, national origin or ancestry, disability, military status, sexual orientation, marital status or any other status protected by applicable state or local law.

Emergency Family Assistance Association

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Food Bank Coordinator