Gold Bison Grill has amazing breakfast and lunch options, and needs your help to greet guests, help them find seats, process payments, and make every dining experience at Gold Bison Grill a good one!

Responsible for opening and end-of-shift duties, this is a perfect position for anyone who is organized and loves to show off their friendliness and profesionallism in a restaurant postion. Also a great position to grow from in Gold Bison Grill and DoubleTree by Hilton!

$14.00 before tips/tipouts

Early access to pay through Payactiv App

Comprehensive Benefits available to full time employees, including generous PTO

Many more perks including discounts, convenient location, prizes, referral bonuses, and more!

DUTIES and RESPONSIBILITIES

Greet all guests in a warm and professional manner upon their arrival to the restaurant Extend a feeling of welcome and anticipate guest needs Respond to all guest concerns and inquiries promptly, ensuring resolution to guest satisfaction Problem solve and accommodate guest requests in a fast-paced environment Maintain a thorough knowledge of the menu and special promotions, possessing the ability to respond to questions about restaurant services Process orders and payments through point-of-sale software Serve as a subject-matter expert on point-of-sale software, answering questions and providing guidance to other hosts Be ready and willing to bus, clear, and reset tables when necessary Maintain awareness of daily hotel activities Communicate special guest requests and complaints to the Manager Ensure the host stand and restaurant floor are clean and presentable at all times Offer assistance to all guests and provide them with information/directions requested, escorting the guest whenever possible Serve as a source of detailed knowledge relating to hotel products, events, and promotions. Exercise salesmanship by striving to sell the hotel at each customer contact. Thank guests for their visit and welcome them to return to the hotel Other duties as-assigned.

KNOWLEDGE, SKILLS, and ABILITIES

Present a crisp and polished appearance reflective of Gold Bison Grill Be honest, reliable, and timely Build and maintain subject-matter-expertise in menu Possess strong abilities in the basic computer skills Maintain excellent timekeeping and attendance Strive to build and maintain good and productive relationships with all team members

EXPERIENCE and QUALIFICATIONS

Previous restaurant and/or hospitality experience is ideal. However, thorough training may be provided for outstanding candidates who lack previous professional experience. Ability to work a flexible schedule.

PHYSICAL REQUIREMENT

This position requires physical stamina. To fully perform his/her duties, the Host/Hostess position is often required to stand for long periods of time and move continuously during work hours. Must be able to lift and/or carry 20-35 pounds on a regular basis.

OTHER INFORMATION Please note that the statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

DoubleTree Rapid City Downtown - Convention Center

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