We are seeking a detail-oriented IT Administrator for our Conroe branch to provide Tier 1 support for our enterprise resource planning system (PACT) and internal software (Pipeline), including user onboarding/offboarding, account maintenance, and issue resolution. This role will also handle general service desk requests and provide Tier 2 support using Office 365 and Active Directory. The ideal candidate will have strong troubleshooting skills, a proactive mindset, and the ability to contribute to documentation and process improvements.

Responsibilities:

Provide Tier 1 support for PACT (enterprise resource planning system) and Pipeline (software) incl onboarding, offboarding, and maintaining employee user accounts Troubleshooting break and fix issues such as Citrix and Remote Desktop Services; and escalating relevant issues or requests to development team. Provide Tier 1 support for all service desk requests. Provide Tier 2 support via Office 365 and Active Directory administrative consoles. Escalate to Tier 3 for break/fix or development requests incl tracking initial troubleshooting and assigning requests to proper queues Identifying missing documentation on the IT and end user sides Assisting in creating and testing documentation. Maintain company-wide backups and remediate daily reports for failures/inconsistencies. Monitor company-wide antivirus and remediate daily reports for warnings and alerts. Review Windows and application updates and security patches for failures or break/fix.

Qualifications

Bachelors degree in Information Technology A minimum of 1 yr relevant exp each in PACT (enterprise resource planning system); in Datalogger, Content Management Interface, and Torque Hub Integration; and in Diagnostic Tools and Software. Will accept educational equivalency evaluation prepared by qualified evaluation service or in accordance with 8 CFR Section 214.2(h)(4)(iii)(D).

DFI Piling Inc.

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