Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provides onsite information technology support for both properties

Installs new hardware, such as personal computers, printers, servers, phones, network equipment, etc.

Installs and troubleshoots company approved software, web applications, and connectivity issues by utilizing general IT knowledge and working with vendor support personnel when necessary

Performs routine maintenance on supported IT systems as required, including running backups, editing system data, running reports, etc.

Creates and maintains end-user accounts and permissions as required, providing desktop support

May perform basic installation and programming of telephone system, copy machines, printers, etc.

Assists with programming copiers for scanning and emailing documents

Assists with necessary changes to telephone system hardware and cabling, setting up new accounts when necessary

Educates users to reduce recurring issues by offering solutions to problems in a proactive manner

Trains staff in the use of new or changed systems

Ensures data integrity by keeping system and security rights updated while maintaining confidentiality of privileged information

Maintains inventory of all computer-related equipment

Provides guest service to internal and external guests

May support Audio/Visual systems

Performs other duties as assigned

REQUIRED SKILLS AND ABILITIES

Ability to work in a fast-paced environment and effectively communicate with guests, co-workers and management

Ability to respond to common inquiries, complaints, or service requests in a timely and efficient manner

Strong analytical and problem-solving skills

Demonstrated working knowledge of software and web applications as well as system hardware

The successful candidate must be able to consistently arrive at work on time and be able to travel between the different locations as needed.

EDUCATION AND EXPERIENCE

Bachelor's degree in computer science, Software Development, or related field preferred

Two to three years of work experience in information technology or related field

Must obtain a valid gaming license

Applicants must be 21* or older. Derby City Gaming Downtown is an equal-opportunity employer.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Derby City Gaming

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