Cyber Advisors is looking to add a Service Technician to our team. Cyber Advisors provides employees opportunities for growth and learning while servicing a dynamic customer base. Our customers depend on us as their technology consultants and you will be expected to play a major role in our growth and success. You will also build your own skill set as you are exposed to many different @types of applications, environments, and platforms. We believe a healthy work-life balance is paramount to the success of our team.

You will work based out of our Wilmington, NC office supporting our small to medium-sized business clients over the phone and via remote support tools. You will troubleshoot hardware & software, setup user accounts and profiles, and provide great customer service.

Examples of Work Performed

Provide direct technical assistance to clients utilizing remote support tools or in-person

Troubleshoot and resolve technical problems without supervision

Provide escalation support to the Service Desk and assistance to Engineers

Identify opportunities to enhance end-user experience

Document time, customer correspondence, and problem resolutions

Assist account managers by reviewing existing systems, identifying needed improvements, and recommending appropriate equipment

Engage external support vendors as needed

Maintain knowledge of professional trends

Communicate with customer users

Perform work outside of standard business hours as needed, including on weekends and holidays when necessary, as well as being a part of the on-call support rotation

Routine management of systems and networks

Maintain good working knowledge and certifications of products and solutions as customers' needs dictate

Maintain documentation of work performed

Participate in regular team and staff meetings

Other duties as assigned

Minimum Qualifications

Education: MCSA or two-year college degree in Information Technology; or equivalent experience.

The Cyber Advisors Service Technician is not an entry level position and will require a combination of skills and experience for consideration.

Experience

Two years related experience with helpdesk/desktop support in a professional environment

Call center or client-facing experience

Preferred Requirements

Strong PC Operating System, hardware, and networking fundamentals

Active Directory: managing user accounts, security groups, and permissions

LAN Fundamentals: functional understanding of DHCP, DNS, and network access control

Client/Server Fundamentals: file servers, file and folder permissions, print servers

Email Delivery Fundamentals, including MX records and email filtering

Data Backup and Restore Fundamentals

Security: identifying and resolving malicious software issues

Strong interpersonal skills required to effectively communicate with users and vendors

Willingness to work as part of a team to deliver quality service to our clients

Strong work ethic

Time management and task prioritization skills

Benefits Include

Highly competitive pay based on experience

Great opportunities for career advancement

Cyber Advisors fully pays Medical and Dental plan for employee

401k with employer matching

Disability and Life Insurance

Bonuses eligible

Paid time off

Working with dynamic clients and the latest coolest technology

If you are a hard-working, easy-going and experienced individual with a strong work ethic, we'd love to talk to you.

Must be able to pass a criminal background check and drug screen.

Cyber Advisors

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