Summary of Job

The Civil Deputy Clerk is a public facing position at the Crawford County Municipal Court that assists the public by counter and telephone. The position is responsible for efficiently and accurately completing a variety of data processing tasks (including entering, maintaining, and updating digital case files), basic clerical activities, and telephone duties. The ideal candidate will have excellent written and oral communication skills, as well as the ability to exercise good judgment. This position is subject to a 90 days performance review.

Essential duties and Responsibilities include but not limited to the following:

Provide exceptional customer service by assisting customers at the counter or over the telephone, including reviewing documents and ensuring that the required information is provided and complete; determine and collect any costs or fees required; receipt collected monies; answer any customer related questions.

Docket information for pleadings in an accurate and timely manner; enter information in the court's case management system; issue appropriate notices and distribute pleadings to the proper department; generate documents upon customer request; keep case file information in order as defined by department procedures.

Prepare and coordinate service processing for summonses, subpoenas and the like, including collecting new cases and service request from the mail, electronic filing, or over the counter; arrange for service based on standard procedures (certified mail, regular mail, etc.); update the status in the case management system; process failure of service attempts.

Process incoming mail.

Scan documents into the case file database and verify the accuracy of the scanned document, make appropriate corrections, and inform the supervisor of potential problems.

Provide assistance to colleagues in the department when necessary due to scheduling, volume, or staffing requirements.

Maintains an effective system of communications throughout the organization.

Attend staff meetings and all trainings determined to be a benefit to the court as directed by the Clerk of Court.

Understanding of the court's responsibilities, functions, organizational structure and purpose.

Display and maintain professionalism during all interactions with the public (whether plaintiffs, defendants, witnesses, attorneys or the public in general) and have the ability to get along with others.

Preparation of the docket

Performs all other duties as assigned by the Clerk of Courts or Clerk.

Qualifications:**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience

Some experience dealing with the public along with data processing and clerical skills; good typing skills including accurate keyboarding, experience with Windows environment preferred, good oral and written communication skills. Basic ability to add, subtract, and multiply.

Reasoning Skills and Human Relation Skills

Ability to solve practical problems and deal with court patrons in a reasonable manner. Ability to interact with the public, attorneys, litigants, defendants, plaintiff's and co-workers in an even tempered, patient and courteous manner.

Physical Demands

While performing the duties of this job, the employee is required to exert light physical effort working almost exclusively with lightweight materials. Work involves reaching, walking, standing, lifting. Occasionally, this j

Crawford County Municipal Court

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Civil Deputy Clerk