The Department of Regulatory Agencies (DORA) is dedicated to preserving the integrity of the marketplace and is committed to promoting a fair and competitive business environment in Colorado.

Consumer protection is our mission.

The Division of Professions and Occupations (DPO) protects consumers in the state of Colorado through licensing and regulatory enforcement for approximately 50 professions, occupations, and businesses, and the corollary regulatory environment. The Mental Health Boards/DPO Programs Area work unit is reflective of organizational changes made to ensure effectiveness, efficiency, and consistency in Board and Program processes and elegance in the contributions of the Division of Professions and Occupations to the regulatory environment in our state.

The Mental Health Boards/DPO Programs Area exists to provide support to the Colorado Board of Marriage and Family Therapist Examiners, Board of Addiction Counselor Examiners, Board of Licensed Professional Counselor Examiners, Board of Psychologist Examiners, Board of Social Work Examiners, and Board of Unlicensed Psychotherapists ("Board") in fulfilling statutory mandates in the licensure and regulation of marriage and family therapists, addiction counselors, professional counselors, psychologists, social workers, and unlicensed psychotherapists for the protection of the public health, safety, and welfare of the people of Colorado.

The Mental Health Boards/DPO Programs Area is responsible for all activities related to the Board and Program for licensure, compliance, and discipline for the professions; processing of complaints and licensure applications requiring review by the Boards; corresponding with the public, licensees, and applicants pursuing licensure or registration, professional associations, other regulatory bodies and other interested parties on the Department of Regulatory Agencies (DORA), the Boards, services, statutes, policies, and regulations provided by the Boards and Programs, Division, and DORA; and updating national databases of disciplinary actions, including the National Practitioner Data Bank, and other national regu

Position: SJK 9803

The Program specialist position is a technical position that oversees and monitors daily operations of the work unit, including preparation of information for Board/director review, carrying out Board/director guidance through follow-up actions, and other duties that impact the efficiency of processes within the work unit. The position evaluates and processes technical data and information for the Board/Program such as national database reports and reporting, public disclosures, and coordination with regulatory agencies in other states. The position is responsible for application review and processing; reviewing new complaints received and determining jurisdiction- if allegations against the practitioner, if proven, would violate the practice act; complaint/response processing; recording all disciplinary actions and notifying other agencies as required; processing Board/Director Orders; and verbal and written communication with the public, licensees/registrants, advisory committee and Board members, and Division staff- including the Offices of Licensing, Investigation and Inspections, the Expedited Settlement Program, and the Office of the Attorney G

MINIMUM QUALIFICATIONS (MQs): There are two ways to qualify for this position: 1) Experience OR 2) A Combination of Education and Experience

Option 1: Experience

Three (3) years of relevant full-time high-level technical* work in an administrative support, customer support, or a clerical position, which must include the following functions: Experience processing applications and/or analyzing documents for completeness, correctness, and/or compliance with laws, rules, policies, and procedures; Experience managing a large volume of work while maintaining deadlines; Experience utilizing databases, including performing data entry; Customer service experience, including managing a high volume of competing requests, de-escalating situations, and responding to difficult customers with tact and diplomacy; Troubleshooting and/or resolving technical customer requests, including researching potential issues, identifying database issues, and/or resolving issues to ensure proper functionality and/or access to a benefit, resource, system, or database for customers. Option 2: A Combination of Education AND Experience

Associate's Degree and Experience: Graduation from an accredited college or university with an associate's degree in business, business administration, communications, healthcare administration, public health, public administration, or a field of study related to the work assignme Associate degree requires one (1) year of relevant full-time high-level technical* work in an administrative support, customer support, or a clerical position.

College, university, or non-correspondence business school coursework from an accredited institution in business, business administration, communications, healthcare administration, public health, public administration, or a field of study related to the work assignment may substitute for the experience on a year-for-year basis (up to three (3) years). A copy of your transcript verifying the required credits must be received by the application deadline in order to be considered.

Colorado Department Of Regulatory Agencies

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Program Specialist (Technician III): DORA