Position: IT Support Specialist

Department: IT

Reports To: Information Technology Manager Classification: Non-Exempt, Hourly Are you the kind of person who loves solving problems, helping others, and making technology just work? Cleaning Technologies Group (CTG) is looking for an IT Support Specialist who thrives on delivering exceptional customer service and keeping our teams connected, productive, and supported. In this role, you'll be the first line of defense for IT support-triaging tickets, resolving issues, and partnering with employees at all levels of the organization. You'll work hands-on with hardware, software, networks, and applications while building strong relationships across departments. If you enjoy variety, autonomy, and being the go-to tech expert, this role is for you. What You'll Do

Be the friendly, knowledgeable face of IT support-responding to requests via phone, email, support portal, and in person

Accurately document, track, and manage support tickets through resolution and user satisfaction

Prioritize issues based on urgency, business impact, and organizational goals

Troubleshoot and resolve issues involving applications, servers, networks, desktops, laptops, and peripherals

Use remote management tools to diagnose and fix issues efficiently

Partner with IT vendors and service providers to deliver fast and effective solutions

Perform system administration tasks and application upgrades to support evolving business needs

Build a strong understanding of business processes and act as a technology liaison between departments

Train and assist end users to improve confidence, productivity, and self-sufficiency

Participate in on-call and after-hours support for maintenance and break/fix needs

Travel to CTG locations for hands-on support and maintenance as needed

Manage division cell phone acquisitions and upgrades

Work independently, juggle multiple priorities, and adapt quickly to changing needs

Take on additional responsibilities as assigned by the IT Manager

What You Bring

Technical Skills & Knowledge

Microsoft Office Suite

Windows operating systems

Desktop and laptop hardware & software support

Remote desktop tools

Active Directory & Azure AD (password resets, account creation, etc.)

Windows LAN/WAN environments

Basic VOIP phone systems

Education & Experience

High School Diploma or vocational/technical training required

Minimum of 2 years of hands-on IT support experience

Associate degree or technical school coursework preferred

Certifications (Nice to Have)

MCDST

MCP

CompTIA A

Vendor-specific certifications

Communication & Problem-Solving

Strong verbal and written communication skills

Ability to explain technical concepts to non-technical users

Capable of identifying process issues and recommending solutions

Comfortable with basic math for day-to-day tasks

Physical & Work Environment

Ability to lift up to 50 lbs. of equipment

Capable of bending, reaching, stooping, climbing stairs, and adjusting visual focus

Work primarily in an office setting, with occasional support in manufacturing environments

*Valid driver's license and reliable transportation required Why Join CTG? At Cleaning Technologies Group, technology plays a critical role in powering our people and processes. As an IT Support Specialist, you won't just fix problems-you'll make a real impact on how our teams work every day. We value collaboration, initiative, and a passion for service. Ready to be the tech hero our teams rely on? Apply today and grow your IT career with CTG!

Cleaning Technologies Group

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IT Support Specialist