Accounting Assistant II -Utility Billing

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Accounting Assistant II -Utility Billing

Salary

$25.42 - $34.06 Hourly

Location

Tigard 97223, OR

Job Type

Full-time

Job Number

2026

Department

Finance & Court

Opening Date

04/07/2026

Closing Date

4/15/2026 11:59 PM Pacific

Description

Benefits

Questions

Overview

OUR PURPOSE

At the City of Tigard, our talented, industrious, and innovative municipal government professionals have been providing essential services and recreational spaces to Tigard's growing community for over 60 years. City of Tigard team members enjoy meaningful work, a diverse and inclusive culture of belonging, job specific flexibility and opportunities for growth and advancement. Incorporated in 1961, Tigard is Oregon's 12th largest city and is part of the Portland metropolitan area.

OUR VALUES

At Team Tigard, we are the ambassadors of our municipal services to the members of our community. We aspire to treat all people with dignity, respect, and care; to demonstrate the equitable and sustainable practices that are environmentally and fiscally sound, and to engage with each other as trusted colleagues to achieve excellence in all we do. We do the right things, and we get things done.

Examples of Duties

Maintains and updates utility billing database; enters service calls; processes account transactions related to customers moving in/out of homes and residences; processes service orders.

Prepares data file to process utility billings; research problems; receives, processes, and posts payments and issues receipts; handles and balances cash and credit card payments; processes accounts for collections; reconcile reports.

Assists in providing excellent customer service via telephone, email and/or counter support to the public and staff; responds to inquiries by explaining procedures; provides general information; distributes forms and other documents as requested refers callers/visitors to appropriate department; takes and relays accurate messages; transfers callers to voicemail when necessary.

Receives cash, makes change, and issues receipts; balances cash to appropriate account.

Provides backup support to the Business Licensing team, answering inquiries and offering clear guidance to effectively support business needs.

Additional Knowledge and Skills:

Demonstrate professional written and verbal communication skills through direct customer interactions via phone, email and in person.

Detail-oriented and highly organized with strong ability to manage multiple tasks efficiently.

Proven ability to work effectively in fast-paced, high-volume setting.

Minimum Qualifications

Any combination of training and experience which would provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the required qualifications would be:

Accounting Assistant II

Equivalent to the completion of the twelfth (12th) grade AND

Two (2) years of experience in processing accounting documents, maintaining accounting records, and/or billing and collections.

Preferred but not required:

Government or Utility billing experience preferred but not required.

Supplemental Information

Union Representation: SEIU

Schedule: Monday- Thursday 7:30 a.m.-6:00 p.m. (This position is not remote-work eligible)

How to apply: Please apply online. We do not accept applications via email. Applications must be received by Human Resources by the closing time/date.

IMPORTANT: In lieu of resumes and cover letters, the City of Tigard evaluates each applicant's work history and responses to supplemental questions. Please complete the application and answer the supplemental questions thoroughly to ensure our subject matter experts can appropriately evaluate your experience.

ATTENTION VETERANS: To receive veterans' preference, please upload your DD214/Separation documentation

In addition to being a great place to work (https://www.tigard-or.gov/your-government/departments/human-resources/jobs) , the City of Tigard offers competitive employee benefits for full-time and part-time employees working 20 or more hours per week:

Choice of health and dental plans

Generous retirement plan

City-paid HRA-VEBA

Paid vacation and sick leave

10 paid holidays plus 20 additional hours of floating holiday time

Life and disability insurance

Universal transit pass through TriMet

This job classification is represented by the Service Employees International Union (SEIU), OPEU Local 503

Click here (https://www.tigard-or.gov/your-government/departments/human-resources/benefits) for more detailed benefits information.

Which of the following best describes your highest level of education?

High School Diploma or Equivalent

Associate's Degree

Associate's Degree and additional coursework

Bachelor's Degree

Bachelor's Degree and additional coursework

Master's Degree or higher

Which best describes your years of experience in processing accounting documents, maintaining accounting records, and/or billing and collections?

less than 1 year

1-2 years

2 or more years

Do you have experience in government accounting? (If yes, please make sure your experience is outlined in your application)

Yes

In this position you will interact with community members frequently about their utility bill. How do you handle a difficult situation with a customer?

The Utility Billing Department is very team oriented. A part of us being a team is maintaining clear communication with each other. Can you explain your communication style in a work environment.

Required Question

Employer

City of Tigard

Address

13125 SW Hall Blvd Tigard, Oregon, 97223

Website

http://www.tigard-or.gov

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Accounting Assistant II -Utility Billing