Summary

Provides front line customer service and supports operations for various City departments by performing routine and specialized clerical work, accounting, and record management. Provides various clerical support to departmental staff.

Examples of Job Duties:

The following is intended as a brief description/illustration of the duties, responsibilities, and requirements of this position and are not intended to be all encompassing or all-inclusive.

Provides specialized customer service through all forms of contact (phone, email, other written correspondence and face-to-face). Resolves routine complaints independently and refers/follows-up with other parties when necessary.

Assists with maintenance of customer accounts such as invoicing, account audits, revenue collection, records management, and delinquent account follow-up.

Maintains confidential information, for example, residential accounts.

Processes accounts payable activities for the department including receiving and processing invoices and creating purchase orders.

Receives and processes specialized items such as bids, quotes, licenses, permits, resident information, and Freedom of Information Act (FOIA) requests.

Conducts payroll entry efficiently and accurately for the department.

Serves as resource person for office processes, equipment operation, software, and training new employees and co-ops.

Performs data entry for specialized reports and programs.

May assume responsibility for office operations when assigned during the absence of supervisor.

Participates in building security, including opening/closing facilities and assigning building keys.

Handles and reconciles cash transactions, including but not limited to petty cash, locked safe contents, reconciling ticket or service fee sales, receiving/processing payments, and preparing deposits.

Schedules departmental meetings, events, resources and functions.

Creates and proofreads a wide variety of materials and documents, including emails, letters, promotional materials, phone lists, informational packets and instructional documents.

Maintains electronic and paper recordkeeping and retention.

Records, prepares, and distributes reports, including meeting minutes.

Sorts and distributes mail.

Facilitates mass mailings including preparation, postage and physical mailing.

Completes a variety of projects as assigned, including assisting with accounting/bookkeeping functio

City Of Midland

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