SUMMARY Provides greeting and oversight to any and all persons incoming to the Young Adult Career Center. Manages appointments and data entry in a timely fashion. To perform this job successfully an individual must be able to work in a fast paced, multi-cultural environment assisting young adults and adults with any and all of their / job search/job placement/educational needs. ESSENTIAL DUTIES AND RESPONSIBILITIES

Coordinate and supervise daily activities in the reception area of a

busy Career Center and oversee all Reception procedures, administrative projects and establish work priorities for the day.

Ensure that doors are unlocked and opened for staff and all copy

machines and customer computers are started and ready for use.

Ensure that Young Adult Career Center customers are greeted in a

personable manner and assisted with their inquiries and referred to appropriate area

Lobby area is cleaned and neatly organized on a daily basis.

Brochures, calendars, handouts are copied and ready as needed, sign

in sheet is kept up to date and Young Adult Career Center interest forms are processed in a timely manner.

Data entry into MOSES and other databases for daily customers as

well as additional data that may need to be entered.

Work with the Adult Career Center for referrals.

Assist management with administrative work as needed.

File management, which includes review of membership, forms for

missing information

Check Stock to determine inventory level, anticipate needed supplies

place and expedite orders for supplies, verify receipt of supplies

Schedule customers for the Career Center Seminar / workshops, add

notes into MOSES and verify prerequisites are completed

Send out e-mail reminders to Customers scheduled for workshops or

appointments.

Schedule / Reschedule career advisor appointments and send out

confirmation emails.

Other duties as assigned.

EDUCATION and/or EXPERIENCE High school diploma or equivalent with minimum two (2) years full-time in a customer service/receptionist role. Three (3) years experience working with young adults particularly those who are court/gang involved. Knowledge of local area community-based organizations, supportive service agencies and educational institutions desired LANGUAGE SKILLS Bi-Lingual English/Spanish a plus, as well as the ability to read, analyze and interpret general business periodicals and federal and state regulations. Applicants must be able to present in a professional manner all CCL young adult program information, employment and work readiness practices to management, federal and state representatives as well as social service agencies. CERTIFICATES, LICENSES, REGISTRATIONS Must possess a valid driver?s license.

City of Lowell - MassHire Career Center

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