This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4460514\ Job Type: Full Time\ Department: Customer Service\ Salary: \$22 - \$30 Per Hour\ >\ \

\ POSITION DESCRIPTION: DATA & SYSTEMS TECHNICIAN

\ I. INTRODUCTION\ Functions under the direct supervision of the Data and Systems Manager. Works with the manager in developing decisions and recommendations concerning facility technologies. Assist in providing direction to staff in the application of technological procedures, methods, and training. Position requires communication with various staff members, contractors, and vendors as it relates to information technology for the company. The duties of this position require contact with individuals who are suspected or convicted of offenses against criminal laws.\ \ \ II. RESPONSIBILITIES AND MAJOR DUTIES\ Has responsibility for the function and maintenance of the electronic systems at the company. Responsible for Technical Support of various software and hardware used. Responsible for resolving IT issues with staff. Write and assist in the development of procedures and training of new and existing programs. Analyze the programs and systems and devise strategies to overcome obstacles related to technology. Participate and facilitate technical directives related to major impact decisions related to technology in City of Faith programs.\ \ \ III. SPECIFIC DUTIES

Resolve IT Issues in a timely manner

Responsible for Training of staff on City of Faiths software and new

technology that is implemented.

Maintain Knowledge base for employees

Assist in the retrieval of Reports as required.

Must be available to assist in the event the manager is not

available.

Assist int evaluating technological systems and applications

developing new troubleshooting strategies.

Assists and creates rational strategies for upgrading hardware and

software needs and assists in monitoring essential upgrades related to those systems.

Maintain a system that corporate systems are protected from inside

and outside threats through password, virus protections and other systems deemed necessary.

Ensure that all systems are inventoried and logged.

Assist in the constructing and implementing plans to ensure the

companys technology and application systems continues to operate smoothly.

Assist in a support system to track technology related problems and

their resolutions and indicate actionable steps when troubleshooting.

Assist in the creation and utilization of company documentation and

streamline the process used for overlapping forms across the facilities.

Working closely with other staff to assess the growth needs and

maintenance of the companys network.

Maintains a working relationship with technology system vendors by

keeping up to date on new developments and logging bugs, and feature requests that could benefit our use case scenario.

Track facility equipment and licensing requisitions as needed.

Other duties as assigned by their supervisor.

IV. DEMONSTRATED KNOWLEDGE. ABILITIES AND SKILLS\ This position requires a demonstrated ability to follow detailed policies and procedures: to communicate clearly, concisely, and accurately. Must have a good understanding of information technology. Must possess a comprehensive understanding of technolog\ \ \ \ Equal employment opportunity, including veterans and individuals with disabilities.\ \

PI272815080

City of Faith

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Data & Systems Technician