This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13636943

Under the guidance of the chief data and information analyst, this position provides Tier 1 and Tier 2 technical help desk support, and assists in maintaining and administering IT hardware, software, communications devices, backups, and related networks.

DUTIES:

Fields and logs all incoming technical support requests from

end-users for tracking and troubleshooting

Engages with department users and documents all pertinent end-user

identification information and nature of problem or issue

Troubleshoots Tier 1 software and hardware problems (e.g., setting

up e-mail, usernames, and passwords; operating personal computers and software) and refers more complex problems

Prepares training materials and instructs users in the operation of

new or upgraded software applications

Sets up and configures office desktops, laptops, computer hardware,

printers, mobile devices and peripheral equipment

Maintains inventory of IT hardware and software assets and mobile

devices

Assists in application administration for the OIGs case management

system

MINIMUM QUALIFICATIONS:

One (1) year of experience in performing technical support

functions, OR

Fifteen (15) semester hours in computer sciences or information

technology/systems, OR

Graduation from an accredited college with an associates degree or

technical institute degree/certificate in computer science or information systems

Preferred Qualifications:

Associate or bachelors degree or equivalent work experience and

certifications

Windows Server and Desktop OS experience (Windows 10, Windows Server

2016/2019)

Office 365 administration experience

Mobile device support and management experience

Remote support experience

Local area/wide area communications network experience

Hardware and software installation, configuration procedures and

techniques experience

Growth oriented individual

SKILLS AND ABILITIES:

Strong work ethic and professionalism

Excellent written and oral communication

Excellent interpersonal, communication, and problem-solving skills

Collaborates with co-workers and thrives in a team-based environment

Ability to effectively work cross functionally in a fast-paced work

environment

ANNUAL SALARY:Range: \$59,592\$97,164(annual increases).Starting:\$59,592(non-negotiable); Post successful six-month review\$62,484.

For information on City of Chicago employees benefits, please visit ourbenefits website{target="_blank" rel="noopener"}.

TRAVEL AND SCHEDULE:Travel outside Chicago is not required. Standard office hours are 9:00 a.m. to 5:00 p.m., flexibility permitted.

RESIDENCY REQUIREMENT:Employees must be a resident of the City of Chicago and proof of residency is required at the commencement of employment.

WE VALUE DIVERSITY

The Office of the Inspector General (OIG) is an equal opportunity employer.

OIG is an inclusive organization that hires and develops all its staff of all levels regardless of race, religion, color, ethnicity, national origin, ancestry, marital or parental status, sex, gender expression or identity, sexual orientation, physical or mental ability, age, veteran status, and all other characteristics protected by law.

OIG strives to create the kind of workplace where a socially diverse mix of people can thrive professionally. We pride ourselves in meeting our legal charge to promote economy, effectiveness, efficiency, and integrity in government. Through the hard work of our passionate and innovative team, OIG aims to serve every community with equity, respect, and dignity.

If you would like to request a reasonable accommodation due to disability or pregnancy to participate in the application process, please contact OIGs Manager of Human Resources Eloise Markham at. Please be prepared to provide information in support of your reasonable accommodation request.

THE CITY OF CHICAGO IS AN EQUAL OPPORTUNITY AND MILITARY FRIENDLY EMPLOYER

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. The City of Chicago does not participate in E-Verify (Employment Eligibility Verification System). In addition, employment at the OIG is contingent upon a satisfactory criminal background check.

NOTIFICATION REGARDING USE OF ARTIFICIAL INTELLIGENCE (AI)

The submission of written materials, e.g., writing sample, essay, cover lette

City of Chicago Office of Inspector General

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Technical support administrator