of Openings: 1

Category: Customer Service/Support Champion International Moving

Overview

Champion is hiring a Quality & Marketing Specialist to join their winning team! The Quality & Marketing Specialist is responsible for ensuring compliance and optimizing quality across certifications like ISO 9001, FIDI-FAIM, and C-TPAT. Responsibilities include managing vendor relationships to uphold quality standards, conducting and analyzing quality surveys, and implementing corrective actions. What You'll Be Doing:

Participate in the management and upkeep of ISO 9001, FIDI-FAIM, and C-TPAT certifications.

Assist in comprehensive vendor management processes, including facilitating vendor changes, vetting new vendors, monitoring vendor quality, and directly addressing quality issues and assessments with vendors.

Manage processes related to Corrective and Preventive Actions (CPARs) and quality issues, tracking trends across the organization and vendor network.

Coordinate and execute quality surveys, meticulously reviewing received feedback and promptly addressing identified concerns.

Deliver regular quality feedback to accounts and respond promptly to ad-hoc requests.

Contribute insights and recommendations to enhance service quality, facilitating implementation of necessary changes and training programs.

Provide mentorship and expertise to the Quality Specialist and other team members within the department.

Support various tasks related to shipment insurance and provide backup support across departmental functions.

Execute marketing assignments as delegated, including creating documents and presentations for client interactions, drafting industry alerts, and contributing to the Marketing Committee.

Other duties may be assigned.

Your Wellness is our Focus:

Medical, dental, and vision for employees and dependents

Financial Wellbeing:

Generous 401(k) matching retirement plans

Earning potential can be up to $50k

Flexibility and Time Off:

Paid time off including vacation, sick leave, holidays and disability leave.

Qualifications

What You'll Need:

Associate degree in Quality Management, Business Administration, Logistics, or a related field is preferred. Bachelors preferred.

2-4 years of experience in the relocation industry.

Strong written and verbal communication skills

Experience with quality reporting, conducting surveys, and implementing continuous improvement programs is highly beneficial.

Our Promise to You: We want you to grow with us, so we are committed to the continuous development of our employees. We offer free online training courses through our modern learning and development platform along with a company-wide mentorship program, internal employee organizations, and many other opportunities for personal growth. Champion is an EO employer - Veterans/Disabled and other protected categories.The salary range shown is a good-faith estimate of what we expect to offer, though actual compensation will be based on individual qualifications, experience, and other relevant considerations.

PI281942095

Champion International Moving

Latest Jobs

Quality & Marketing Specialist