Job Summary:

Plays an active role in assisting employees with resolving a variety of technical issues and requests across all departments and locations. This position also plays an active role in creating digital instructional materials and maintaining the training library.

Requirements:

At least 18 years of age

High school diploma or equivalent

Willing to submit to for-cause drug testing

Either an associate's degree or above in computer science, data science, information systems, or related field, OR prior experience working on a helpdesk, IT, or similar technical function

Proficient with Microsoft 365 (Excel, Outlook, PowerPoint, and Word) and Microsoft 365 Admin

Ability to drive from site to site and providing technical support onsite

Strong problem-solving and troubleshooting skills

Strong interpersonal skills

Organizational skills

Excellent attention to detail

Ability to quickly resolve technical issues as they arise

Ability to address the multitude of technical issues as they come up

Ability to communicate technical information in an accessible manner to non-technical employees

Ability to adapt and pick up new techniques and technologies

Ability to work independently

Ability to effectively prioritize and execute tasks in a high-pressure environment

A process-improvement mindset

Software maintenance and testing capability

Basic knowledge of networking principles

Able to meet the "Additional Requirements" in the full job description linked below.

Responsibilities:

Replies to technical requests or issues submitted by employees and resolves/troubleshoots issues to maintain company productivity

Schedules and visits different departments and sites for troubleshooting

Trains staff on new software in-person or through a variety of tutorial channels, including self-guided training videos and user manuals.

Create digital instructional materials and maintain the training library, often in collaboration with the Creative Director and the Communications and Marketing Specialist.

Benefits:

Sick leave

401k plan

Employee Assistance Program

Health insurance (medical, dental, and vision)

Life insurance

Please apply on our website, linked below.

Cascade Connections is an Equal Opportunity Employer and stands committed to Affirmative Action.

Cascade Connections

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