Summary

Under the general direction of the Library Director, the IT Specialist is responsible for the implementation, maintenance, and support of the library's technology infrastructure. This includes ensuring that all computers, devices, networks, and digital services operate efficiently and effectively across all library locations. This position plays a key behind-the-scenes role in helping staff and patrons enjoy a reliable, user-friendly tech experience.

Principle Duties:

Oversee all library IT systems including computers, printers, Wi-Fi and software

Provide daily technical support for staff and public computer systems

Install, configure, and maintain hardware and software across all library branches

Troubleshoot issues related to internet access, Wi-Fi, printing, and devices

Maintain and update system documentation and passwords

Coordinate with the SEO Library Consortium and serve as our tech liaison

Coordinate with Erate to maintain and acquire equipment

Maintains and manages The Brumback Library webpage and ensures adherence to accessibility standards

Monitor system security, backups, and updates to ensure reliable performance

Support the technology setup for programs and events as needed (e.g. Speakers, Wifi APs, Projectors, Digital Media)

Maintains and updates Local History and Genealogy microfilm scanners and software

Maintains confidentiality about the information being processed, stored or accessed by the end-users

Coordinate with external vendors for repairs, service contracts, or special installations

Work in collaboration with other departments on events or equipment setup

Keep up to date with current trends in public library technology and recommend improvements

Assist patrons with basic device support (e.g., Kindles, tablets, laptops)

Track tech usage and compile statistics or reports as needed

Answers support calls from staff and assist patrons with technology issues

Attends meetings and participates in professional library organizations

Participate in staff-wide duties when necessary (ex. Setup, cleanup, emergency support)

Maintain an active inventory of all devices

Maintains the library's cybersecurity infrastructure

Plans and improves technology systems based on needs and resources

Knowledge and Abilities:

Strong problem-solving skills and ability to work independently

Excellent organizational skills and attention to detail

Familiarity with web page design and publishing

Proficient in Google Business or other similar online business presence

Proficient in Microsoft Office

Proficient with WAN, DHCP, DNS, Active Directory, and Group Policy

Proficient with Unifi, VLANs, Segmentation, IPv4, and Firewalls

Experience with Blue Iris and Libki is a plus

Ability to install computers, printers and peripherals and to troubleshoot issues

Ability to be patient with patrons and staff

Excellent multitasking skills

Ability to communicate effectively both verbally and in writing

Ability to lift and move equipment up to 40 lbs and work on your feet as needed

Minimum Qualifications:

Associate's degree in Information Technology, Computer Science, Database Management, or a related field.

Minimum of 1 year experience in a technical support or IT role.

Driver's license, insurance and access to a vehicle

Excellent troubleshooting, communication, and organizational skills

Team-oriented, flexible, and service-minded

Willingness to work weekends for upgrades, maintenance, and installs

Willingness to work longer tha

Brumback Library

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Information Technology Specialist