Job Summary

Brown's Flooring & Design is looking for a motivated and customer-focused Retail Sales Associate to join our team. This position plays an important role in creating a positive shopping experience by assisting customers with product selection, answering questions, processing transactions, and supporting daily store operations.

We are looking for someone who is dependable, friendly, organized, and eager to learn our products and services.

Responsibilities

Provide excellent customer service in person and over the phone

Assist customers with merchandise selection and product information

Quote prices and provide estimates for customer projects

Process sales transactions accurately and provide receipts

Handle cash, checks, and credit card transactions

Answer incoming phone calls and assist customers as needed

Maintain accurate pricing and update merchandise labels

Assist with stocking, organizing, and merchandising inventory

Mix and custom match paint and stain for customers

Handle customer complaints professionally and escalate issues when needed

Facilitate special orders and ensure timely follow-up

Assist with on-site customer measurements when necessary

Maintain a clean, organized, and safe work environment

Follow opening and closing procedures

Monitor inventory shortages and notify management

Complete additional duties and special projects as assigned

Qualifications

High school diploma or equivalent preferred

Previous retail sales or customer service experience preferred

Strong communication and customer service skills

Ability to multitask and work in a fast-paced environment

Basic computer knowledge and ability to learn multiple software systems

Familiarity with point-of-sale systems and cash handling procedures

Attention to detail and accuracy

Knowledge of flooring, kitchen & bath products, design, or paint is a plus

Physical Requirements

Ability to stand for extended periods

Ability to lift up to 50 pounds

Frequent bending, twisting, squatting, climbing, and reaching

Comfortable working both indoors and occasionally on local job sites

Benefits

Competitive hourly pay

Opportunity for growth and advancement

Supportive team environment

Employee discounts

On-the-job training

Pay: From $15.00 per hour

Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Education:

High school or equivalent (Required)

Experience:

Flooring: 1 year (Preferred)

Ability to Commute:

Hastings, MI 49058 (Required)

Work Location: In person

Brown's Carpet One -A ProTec Company

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