Customer Service Representative (In-Office) - Join Our Team at Brothers Plumbing & Heating!

?? Location: Denver, CO (On-Site) ?? Schedule: Full-Time | Weekdays, Evenings & Weekends (Rotating) ?? Compensation: Hourly + Monthly Bonus Opportunities

Are you a self-starter who thrives in a fast-paced, team-focused environment? Do you enjoy helping people, solving problems, and being the voice of a trusted brand? If so, Brothers Plumbing & Heating wants YOU on our team as a Customer Service Representative!

We're not just answering phones-we're making a difference in people's homes and lives every day. As the first voice our customers hear, you'll be a key part of our mission to deliver exceptional service with professionalism and heart.

What You'll Do:

Be the friendly and professional first point of contact for our customers

Answer inbound calls and assist with scheduling service appointments

Understand customer concerns and confidently explain services, fees, and options

Accurately enter customer information into our systems

Support our team with basic clerical duties, invoicing, and prep work

Collaborate with dispatch and field teams to deliver seamless service

Represent the company's values and culture with every interaction

Qualifications

What We're Looking For:

Strong communication skills with a customer-first mindset

A self-motivated and organized team player

Previous experience in customer service (dispatching is a bonus but not required)

Comfortable with computers and basic Windows applications

High school diploma or equivalent

Willingness to work a flexible schedule including some evenings, weekends, and holidays

What We Offer:

Hourly pay + monthly incentive bonuses

Paid time off (PTO) and paid holidays

Supportive training and growth opportunities

A vibrant, people-first work environment

Be part of a well-respected, locally owned company with a 40+ year legacy

At Brothers Plumbing & Heating, we believe in empowering our team and celebrating wins together. If you're ready to bring energy, empathy, and excellence to every call, apply now and let's build something great together!

Brothers Plumbing And Heating Inc

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