ersonally provides superior guest service by demonstrating and up-selling all levels of the Players card benefits, current promotions and/or events.

Responsible for PENN Play guest benefit delivery, providing excellent guest service while diligently and enthusiastically promoting marketing objectives.

Responsible for the professionalism and performance of the PENN Play staff and service areas while providing an experience that meets departmental expectations.

Acts as a role model for others to emulate.

This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.

Understands and adheres to all property and departmental standards, policies, and procedures.

Interviews, hires, trains, and directs staff members in a manner that ensures department success.

Proactively counsels team members and implements necessary corrective measures.

Effectively handles difficult guests and escalated situations expediently.

Supervises Marketing Representatives including scheduling, monitoring breaks, and ensuring compliance with all departmental policies and procedures.

Ensures accuracy and integrity of player database; authorizes necessary overrides and oversees daily paperwork/logs for accuracy and completeness.

Assists in the organization and implementation of special events/promotions within the Marketing department. Schedules and staffs said events when necessary.

Able to answer all questions about Players Club program, gaming, and general property information.

Maintains open communication with Department Manager and staff.

Displays the ability to be a team player and interfaces with other departments to develop key relations to ensure maximum efficiency in completing job tasks.

Creates fun for the guests appropriate to a casino environment.

All other duties and/or responsibilities as assigned.

Boomtown Casino

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Marketing Supervisor