LIFE IS SHORT, DO WORK THAT MAKES A DIFFERENCE

BCA Financial Services, Inc. is an accounts receivable management company that connects consumers and businesses through customer-centric account resolution. We are in the business of helping consumers understand their healthcare bills and assisting them in resolving balances in a compassionate and friendly manner. We are a well-established company that values our staff, our clients, and the customers we all serve.

We are looking for a highly motivated and driven IT Site Support Technician to join our team. The IT Site Support Technician executes the company's information technology objectives by working with on-site and remote users and clients to ensure optimal performance of company-wide systems and hardware; while resolving various @types of desktops, network, cloud and remote access issues.

Essential Functions:

Resolve technology related issues in person or via remote access

Provide technical assistance with computer hardware and software as well as cloud-based technologies

Recommend hardware and software improvements

Track issues and resolutions via the help desk application

Support and manage Windows 10, desktop and VMWare Horizon View VDI and PC image deployment software.

Produce and maintain Information Security audit documentation

Produce and maintain network logical and physical diagrams

Consult with internal and external customers to identify needs and develop solutions

Create and maintain documentation of all processes and procedures according to company policies and standards

Manage service desk queues by responding to and updating tickets

Participate in special projects as assigned

Incorporate the company's values into all business and staff development practices and all departmentally directed activities

Qualifications:

Minimum of five (5) years of experience working within an IT support environment

Experience supporting PCs, Windows10, printers, and supporting VMWare Horizon View VDI preferred

Ability to build a positive rapport with end-users, clients, and vendors

Strong troubleshooting and critical thinking skills

Positive and professional demeanor

Self-starter and highly motivated to provide world-class support

Strong commitment to developing and managing solutions for internal and external customers, applying a creative and committed approach to relationships with customers

Strong problem solving, organizational, time management and documentation skills

Ability to investigate and solve problems and manage through a variety of situations where limited standardization may exist

Other Requirements:

This is an onsite full-time position, Monday through Friday. Employee is expected to work within the core departmental hours and Saturdays, where applicable, unless otherwise agreed upon or as necessary for the completion of job duties. Business need may require availability during irregular hours.

Salary & Benefits:

Medical, Dental, Vision, Life insurance

401k - with a company match!

Paid Holidays

Paid Time Off

Business casual work environment

Beautiful office park with ocean view and onsite gym

Corporate Discount Program

Free Parking

FLSA Status: Non-exempt

Department: Information Technology

Reports To: Infrastructure Support Manager

BCA Financial Services, Inc. is an Equal Opportunity Employer and values diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other legally protected status.

Keyword Search: information technology, helpdesk, IT technician, helpdesk support, IT support, desktop technician, onsite tech support, desktop support technician, desktop support specialist,

BCA Financial Services, Inc.

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