This job was posted by https://joblink.maine.gov : For more information, please see: https://joblink.maine.gov/jobs/1320738

::: {automation-id="job-description"} Do you thrive behind the scenes, enjoy solving problems, and love delivering exceptional service? Atlantic Federal Credit Union is looking for a Deposit Operations Specialist I to join our collaborative, member-focused operations team. This role plays a key part in ensuring our deposit systems and member accounts run smoothly, accurately, and efficiently.

About the Role:

The Deposit Operations Specialist I provides support for essential deposit operational functions across the credit union. Youll partner with branches, the contact center, and other departments to deliver solutions, troubleshoot issues, and maintain accurate member records. Support may be delivered via phone, email, and digital platformsall while upholding Atlantic FCUs high standards for service, professionalism, and integrity.

Key Responsibilities:

Back Office Support

Review daily check reports; issue or mail checks as needed.

Process returned notices, tracking items with accuracy and

timeliness.

Assess and make decisions on basic Power of Attorney (POA) requests.

Resolve exceptions on Maturity Disbursement reports.

Review and process stop payment requests for corporate checks and

money orders.

Complete recasts for deposit accounts (employee errors, member

errors, Kasasa rewards).

Perform account file maintenance, including contact updates, account

conversions, overdraft requests, and remote access setup.

Review closed account documentation and create exceptions when

needed.

Retail Support

Maintain strong product knowledge to support member and branch

inquiries.

Assist with transactions, balance inquiries, stop payments, and

account-related troubleshooting.

Provide guidance on operational procedures and deposit functions.

Support troubleshooting for online banking for both members and

internal teams.

Elevate complex troubleshooting issues appropriately.

Research & Troubleshooting

Conduct account research, verifications, and exception clearing

(AVS/SSI).

Provide support via phone, mail, email, or other communication

channels.

Assist staff by educating them on operational processes for ongoing

knowledge development.

Quality Control & Imaging

Process exception check holds and review preference records.

Update account and online banking contact information to ensure

accuracy.

Review name change reports, certificate QC reports, and dual-stamp

requirements.

Image documents related to deceased member reviews.

Maintain accuracy and timely entry into imaging systems.

What Success Looks Like

You consistently provide exceptional service aligned with Atlantic

FCUs mission and values.

You build strong, collaborative relationships across departments.

You communicate clearly, professionally, and respectfullyverbally

and in writing.

You think creatively and help identify new strategies or

improvements.

You follow policies while also exercising sound judgment.

Youre a proactive problem-solver who supports team goals and member

safety.

You maintain reliability, accountability, and attention to detail.

You are skilled in the systems needed to perform your job duties

effectively.

Atlantic is proud to be an Equal Opportunity Employer. :::

Requirements

::: {automation-id="job-requirements"}

13 years of related experience in financial services, banking, or

deposit operations preferred.

High school diploma or GED required.

Strong relationship-building skills with internal and externalstakeholders.

Excellent verbal, written, and digital communication skills.

Ability to handle confidential information with tact, discretion,

and professionalism.

Comfortable with conflict resolution in a first-level support

environment. :::

Atlantic Federal Credit Union

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Deposit Operations Specialist I