Position Summary

(Primary Function)

Under general supervision, this position is responsible for providing Level I/II support for a multitude of technical disciplines including but not limited to workstations, laptops, servers, printers, tablets, A/V, network equipment, telephony hardware, wi-fi, and other vendor specific applications and hardware. In addition, this position is responsible for the maintenance of components related to the Airports access control, CCTV and low voltage / structured cabling infrastructure across the campus.

The position works closely with the IT Systems Administrators, ensuring all hardware, software, and services within the realm Information Technology are operational, secure, and in good working order. Must pass a ten-year criminal history background check.

Responsibilities

(Essential Functions)

General responsibilities of the position include, but are not limited to the following tasks:

Install, configure, and maintain components related to the Airport Security System(s) including but not limited to card readers, cameras, and door hardware, electric strikes, delayed egress locking systems etc.

Image, install, configure, and test new workstations, laptops, peripheral equipment, and software

Troubleshoot, research, and respond to hardware and software issues in person, remotely, or via phone

Assist with installation of software applications along with required updates and patches.

Assist staff, tenants, and visitors with teleconferencing and A/V presentation equipment

Assist with

diagnosing and resolving local networking, telephony, and server issues

Coordinate and schedule end user upgrades/maintenance while minimizing downtime and interruptions to business workflow.

Provide status updates and completion information to all relevant users and/or management, via voice mail, e-mail or in-person communication

Conduct initial training and setup for new staff members.

Assist in research and procurement of computer accessories and supplies

Responsible for keeping all communication rooms across the campus clean, organized and well maintained while adhering to best practices, industry standards, and manufacturer requirements.

Proactively anticipates problems, determines root cause, and puts processes in place or refers problems to appropriate source to avoid them in the future.

Remain abreast of rapidly changing hardware and software technology

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ASHEVILLE REGIONAL AIRPORT

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