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MIKMAQ NATION POSITION DESCRIPTION

JOB TITLE: Information Technology (IT) Intern (2 Positions) CLASSIFICATION: Hourly/Non-Exempt/Part-Time/20 Hours IMMEDIATE SUPERVISOR: IT Manager

SALARY RANGE: \$17.00-\$25.00

NOTE

The following includes essential job functions, as well as physical, mental, academic, and experiential requirements for the IT Intern position described herein. This description serves as a reference tool for interviewers, applicants, directors, and incumbents to determine whether applicant or employee qualifications are sufficient to perform the tasks and assume the responsibilities described. Some aspects may change over time in response to evolving needs of Mi\'kmaq Nation.

DUTIES

Assist the IT Manager in daily network, hardware, and software operations, including user support and troubleshooting. Participate in maintaining, upgrading, and securing organizational technology infrastructure. Learn, with guidance, the full spectrum of the Nation\'s IT processes, from help desk support, server administration, security protocols, and strategic technology planning. Support the rollout, testing, and training of new technology systems and software for staff. Document troubleshooting steps, inventory equipment, and assist with data backup and disaster recovery procedures. Engage in project-based learning, such as researching and implementing technology solutions tailored to tribal needs. Collaborate with department directors to address their technology needs under supervision. Uphold policies on data confidentiality, endpoint security, and best practices in compliance.

EDUCATION & EXPERIENCE

High School Diploma or GED required, and/or active enrollment in an IT-related program. Candidates should be willing to enroll in IT certification courses recognized by the State of Maine, with training supported by the Mi\'kmaq Nation. Relevant work experience or demonstrable interest in IT preferred.

LICENSES OR CERTIFICATIONS

Valid driver\'s license or ability to obtain within 6 months of employment. The position requires a willingness to pursue industry-recognized IT certifications (e.g., CompTIA A+, Network+, etc.) within a reasonable time frame, with support provided.

SKILLS, KNOWLEDGE, & ABILITIES REQUIRED

Basic understanding of computers, networks, and software

Eagerness to learn new technologies and adapt to

Strong problem-solving, communication, and organizational

Ability to work collaboratively and follow

Dependable, confidential, and committed to serving the Mi\'kmaq Nation Ability to participate in hands-on and administrative

WORKING CONDITIONS

Work will take place primarily in an office environment, with some tasks requiring lifting equipment (up to 25 lbs.), movement between buildings, and occasional fieldwork. The role may involve periods of high activity and exposure to urgent IT requests.

FUNCTIONS/TASKS

Provide first-line tech support to staff and

Learn, document, and perform routine network

Inventory and organize technology

Participate in IT planning meetings and training with the IT

Uphold the department\'s standards for safety and

Assist the IT Manager in evaluating and implementing new hardware, software, or cloud technologies appropriate for the tribal government\'s Perform routine computer maintenance and upgrades, including installing operating systems, updating drivers, and optimizing system Help manage user accounts and permissions, such as updating profiles in Active Directory and resetting Participate in network monitoring and security checks, including reviewing logs, testing firewalls, and supporting cybersecurity Conduct asset audits and maintain accurate inventories of IT equipment, software licenses, and related Create clear technical documentation and training materials for staff, such as \"how-to\" guides and troubleshooting Support onboarding of new staff by helping set up accounts, configure devices, and ensure all required software is Track help desk tickets, analyze patterns in support requests, and suggest improvements to internal Assist with printer management, including maintenance, troubleshooting jams, and coordinating Engage in project-based learning such as planning and testing small IT upgrades, conducting research on best practices, and presenting recommendations to the IT Manager

NOTICE

This position description does not state or imply that the responsibilities and tasks listed are the only ones required. The intern must follow any other instructions and perform job-related duties as required by the IT Manager. Requirements are considered the minimum knowledge, skills, and/or abilities to qualify.

NATIVE PREFERENCE STATEMENT

Mi\'kmaq Nation practices Native Pr

Aroostook Band of Micmacs

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