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Job Description:

Company Buildings offers a variety of products and services for buildings, including:

Building automation and control systems

Company offers integrated systems that connect HVAC, lighting, shades, safety, security, and fire systems.

HVAC products

Company offers HVAC solutions for improved comfort, energy savings, and IAQ.

Fire safety

Company offers a range of fire safety products, systems, and solutions, including detection, alarming, evacuation, and extinguishing.

Smart building technologies

Company offers a portfolio of smart building technologies, applications, and services to help customers achieve their goals.

Building X

Company offers Building X as a software-as-a-service (SaaS) model, which provides access to the latest functionality and upgrades.

RESPONSIBILITIES

Fields all incoming technical support requests into the Field

Support department and accountable for resolving product information requests and product problem/solution requests.

Accountable for support requests related to product information and

product problems that are documented.

May escalate more difficult support requests to Field Support

Engineers.

Logs all incoming support requests into the company call tracking

system in a timely and professional manner. Proficient at responding, resolving, and closing 40 percent of support requests utilizing technical training and undocumented, creative solutions.

Escalates more complex problems to Field Support Engineers.

Complete company designated training courses for position to enhance

work performance and career development

Participates in special projects to increase the incumbent\'s role

and technical abilities.

REQUIREMENTS:

Required Knowledge/Skills, Education, and Experience

High School diploma or equivalent

Excellent communication, conflict resolution, and problem-solving

skills

High understanding of customer satisfaction and service orientation

Preferred Knowledge/Skills, Education, and Experience

Bachelors degree in Hardware or Software Engineering or Computer

Science or equivalent related experience, is preferred

Proficiency with Microsoft Windows operating system and computer

networking is a plus.

As a VEVRAA Federal Contractor, APN Software is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. APN complies with applicable state and local laws governing nondiscrimination in employment.

APN Software Services Inc.

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