AmeriStaff Inc., is seeking a detail-oriented Customer Care Administrator for a plastic card manufacturer in Rocky Mount, VA. This position will serve as the primary point of contact for business clients. In this role, you will guide customers through the full lifecycle of their custom plastic card ordersfrom initial inquiry and quote generation through proof approval, production, and shipment tracking. The ideal candidate is organized, responsive, and able to coordinate effectively with clients and internal teams to ensure accurate, timely order fulfillment.

Benefits of the Customer Care Administrator:

Temp to hire opportunity

Full Time, Monday - Friday

7:00am - 3:30pm

$18.00 - $20.00 per hour - based on experience

Responsibilities of the Customer Care Administrator:

Order Processing:

Receive, review, and accurately enter incoming custom plastic card orders into our ERP/CRM database.

Art and Layout Liaison: Coordinate with clients and our internal pre-press design team to ensure artwork files, dielines, and ink specifications match production requirements.

Client Account Management: Maintain proactive communication regarding pricing quotes, proof approvals, manufacturing lead times, and expected shipping windows.

Issue Resolution: Initiate Return Materials Authorizations (RMAs), handle credit/debit adjustments, and resolve shipping damages or order discrepancies.

Qualifications of the Customer Care Administrator:

1-2 years of customer service experience, preferably in a

printing or manufacturing environment.

Strong attention to detail and accuracy when reviewing orders, specifications, and customer documentation.

Excellent written and verbal communication skills.

Ability to manage multiple orders, deadlines, and priorities in a fast-paced environment.

Proficiency with standard office software and the ability to learn ERP and CRM systems.

Strong problem-solving and organizational skills.

Ability to work effectively both independently and as part of a cross-functional team

AmeriStaff Inc.

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