Technical/Operations Manager

Location

US-PA-Mechanicsburg

2026-4525

Category

Software & Systems Development

Position Type

Full-Time

Remote

Clearance Required

Secret

Overview

AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training.

We are seeking a Technical Lead / Operations Manager to support DSCA IT Operations. This role is responsible for leading day-to-day IT operations, overseeing operational support activities, ensuring service reliability, and providing technical leadership across infrastructure, incident response, reporting, and process improvement efforts. The ideal candidate is a highly detail-oriented leader with strong operational judgment, deep technical experience, and the ability to respond rapidly to maintenance events, outages, and other operational issues, including after-hours support.

Responsibilities

Lead and manage IT operations activities in support of DSCA mission requirements.

Provide technical leadership for operations, maintenance, incident management, and service restoration.

Oversee operational performance, system availability, and adherence to service delivery standards.

Coordinate and respond quickly to maintenance events, service interruptions, outages, and operational emergencies.

Participate in an on-call support rotation and provide after-hours support as required.

Use a Government-issued phone to maintain responsiveness during operational events and on-call periods.

Develop, review, and improve reports, standard operating procedures, and operational documentation.

Ensure SOPs, work instructions, and reporting artifacts are accurate, complete, and consistently maintained.

Track operational issues, trends, risks, and corrective actions; communicate status to stakeholders and leadership.

Support continuous process improvement initiatives to enhance operational efficiency and service quality.

Collaborate with technical teams, customers, and leadership to resolve complex operational and technical issues.

Ensure compliance with security, operational, and contractual requirements.

Qualifications

Active Secret Clearance

CompTIA Security+ certification or equivalent DoD 8570/8140-compliant certification as required

3+ years of experience leading IT Operations

10+ years of overall technical experience

Demonstrated ability to respond rapidly to maintenance events and outages, including after-hours and on-call support

Strong attention to detail, especially in the creation, review, and maintenance of reports and SOPs

Experience managing operational support in a mission-critical environment

Strong written and verbal communication skills

Ability to coordinate across multiple technical teams and stakeholders

Preferred Qualifications

Experience supporting DoD or other federal IT operations environments

Familiarity with IT service management, incident response, change management, and operational reporting

Experience leading teams in high-availability or mission-critical support environments

Knowledge of infrastructure operations, systems administration, network operations, and cybersecurity best practices

Experience developing operational metrics, dashboards, and performance reports

Core Competencies

Operational leadership

Incident and outage management

Technical troubleshooting

Process improvement

Documentation and SOP development

Attention to detail

Customer support and stakeholder communication

Team coordination and accountability

Work Requirements

Must be available for after-hours support, emergency response, and on-call duty.

Must be able to respond quickly during scheduled maintenance events and unplanned outages.

Must maintain clearance and certification requirements throughout employment.

Will be issued a Government phone for operational responsiveness.

Must be available for after-hours support, emergency response, and on-call duty.

Must be able to respond quickly during scheduled maintenance events and unplanned outages.

Must maintain clearance and certification requirements throughout employment.

Will be issued a Government phone for operational responsiveness.

Pay Transparency Statement

AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $100,000.00/Yr. - USD $140,000/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.

EEO Statement

EEO Race/Sex/Disability Status/Veteran Status

American Systems Corporation

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