About Alpine

Pioneers in our industry, we have built our reputation on providing intelligent and energy-efficient HVAC solutions to homeowners. At Alpine, we're proud to maintain an exceptional customer satisfaction rating of 4.85 (out of 5), a testament to our unwavering commitment to delivering excellence.

About the Role

Alpine Home Air is seeking a Warehouse Operations & Quality Manager to lead daily execution at our primary fulfillment center outside Louisville, KY.

This role exists to ensure consistent, repeatable, high-quality execution of warehouse operations. The individual in this role owns how work actually gets done - enforcing standards, identifying gaps, correcting issues, and preventing recurrence.

This is a hands-on, high-accountability leadership role designed to create a true operational layer between executive leadership and the warehouse floor.

Key Responsibilities

Daily Operations Execution:

Own daily performance across receiving, inventory, picking, packing, shipping, and exceptions

Maintain continuous floor presence and immediate correction of deviations

Execute daily labor plans and adjust in real time

Ensure cycle counts, inventory accuracy, and FIFO discipline are followed

Quality & Process Control

Enforce strict adherence to Standard Operating Procedures (SOPs)

Lead incoming and outbound quality inspections

Identify defects, damages, and process failures

Implement corrective and preventive actions (CAPA)

Ensure packaging, pallet builds, and shipment quality meet exacting standards

Auditing & Root Cause Analysis

Conduct daily and weekly audits of all warehouse processes

Perform root cause analysis on errors, damages, inventory discrepancies, and missed SLAs

Implement solutions and verify effectiveness

Prevent recurrence through training or process updates

Training & Workforce Execution

Lead daily startup meetings with managers and staff

Deliver weekly SOP and quality training

Ensure managers enforce standards consistently

Support onboarding, cross-training, and performance management

Maintain clear documentation for accountability and discipline

Systems & Reporting

Ensure accuracy and completion of all WMS / IMS transactions

Monitor operational KPIs related to quality, labor efficiency, throughput, and inventory

Produce actionable reports for leadership

Identify and close gaps between system data and physical execution

Required Experience

3+ years of warehouse or operations leadership experience

Proven success managing managers and hourly teams

Strong background in SOP enforcement and quality control

Experience in KPI-driven, high-volume fulfillment environments

Comfortable enforcing standards without ambiguity

Working knowledge of WMS / IMS / TMS systems

Benefits

Group health insurance plus health savings account, 401k, paid time off, paid holidays, life insurance, short-term disability and more

Paid educational and professional development training

About Us

Started in 2002, we are the first ecommerce company to sell pro-grade heating and cooling units directly to homeowners. As a team of forward-thinking innovators, we are working to provide HVAC solutions to homeowners in a way that:

Leads Americans away from using low efficiency and non-renewable HVAC appliances and towards high efficiency and all-electric ones, a key requirement for reducing the country's dependency on fossil fuels and to slow global warming;

Provides a shopping experience for customers that's so easy it's almost fun, having them exclaim "wow!", enabled through extreme operational competency; and

Prioritizes a harmonious win for customers, team members, the company and the environment.

Learn more and view all openings at: careers.alpinehomeair.com

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Warehouse Operations & Quality Manager