About Us:

The Public Assistance Clerical Specialist (Caseworker 1) position at Allen County Job and Family Services gives you an opportunity to empower individuals in our community to overcome personal crises, which will aid in their overall long-term success and happiness. We provide services such as food, cash and medical assistance, publicly-funded child care, adult protection, supportive services, and employment assistance. You will interact with customers first-hand, face-to-face, or via telephone. This is a full-time, entry-level employment opportunity that provides an excellent work/life balance. Make a difference and impact the lives of families and individuals within the community. Join us at Allen County Job and Family Services and make a change you can be proud of. Start your career today!

Our Mission:**

Allen County Job and Family Services, with support of regional employers, economic development, and community partners, is committed to building a stronger community by promoting self-sufficiency.?We are dedicated to assisting Allen County families and individuals achieve their highest level of stability and independence through career development and supportive services.?

About The Role:**

The ideal candidate for this position will be passionate about their community and providing assistance to those in need, able to effectively solve problems, remain professional while being empathetic to customers' needs, and consistently meet all expectations relating to the role.

Processes interactive interviews with clients to re-determine ongoing eligibility for OWF, Medicaid, and public assistance Food Stamps. Responsible for OWF, Medicaid and Food Stamps caseload (maintained in OBWP system), telephone calls, and client interviews. Refers clients to other Agency units when appropriate (Social Services, STEPS, etc.).

Interviews clients to re-determine eligibility for Medicaid and Food Stamps. Conducts interactive interviews.

Maintains case data through OBWP and other applicable systems.

Completes all forms necessary for maintaining caseload.

Completes necessary paperwork for computer matches, desk review, etc.

Completes referral forms for overpayments and under issuances.

Provides quality customer service and updates cases as appropriate.

Other duties as assigned.

Regular, predictable attendance is an essential function of the position.

Salary and Benefits:

Starting pay is $20.74 per hour

Up to $0.75 per hour increase after passing probation

Additional $0.50 per hour with Associates degree.

Additional $1.00 per hour with Bachelors degree.

Monday - Friday (37.5 hours per week) 8:00 a.m. - 4:30 p.m.

12 paid holidays

Vacation time

State retirement system

Work/Life Balance

Medical, dental, vision, and life insurance

Public Service Loan Forgiveness eligible employer

Work 7.5 hours a day PLUS PAID LUNCH

Candidate Requirements:

Must have a passion for helping others

One course or six-months experience in behavioral science, social science, or customer service techniques; one course or six months experience in business mathematics; one course or six-months experience in business English; one course or six months experience in interviewing techniques; and one course or six-months experience in typing, keyboarding or word processing.

Must have the ability to problem-solve and not be intimidated by challeng

Allen County Job & Family Services

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Public Assistance Clerical Specialist