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Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you!

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Job Summary

The Senior Technical Writer is responsible for developing concise technical documentation for Adtran products from inception to release, while adhering to established departmental and company standards, including pre-established guidelines, writing style, content organization, file maintenance, tracking processes, and all release processes.

Duties and Responsibilities

Develop online help, software and troubleshooting guides, as well as other project documentation as the need arises.

Define, gather, and analyze customer requirements for customer documentation deliverables.

Work with other Adtran personnel, such as Engineers, Product Managers, Project Managers, Salespersons, and Customer Support, to ensure accurate documentation of the applications or equipment that meets customer needs.

Use proven analytical and investigational skills to gather and interpret product information from engineering sources and create consumable content for the end user.

Drive SME reviews of technical publications.

Work independently, self-monitored, as the primary technical writer on individual projects.

Able to accurately estimate work effort and complete assignments on schedule.

Manage multiple complex projects from conception to completion, while at the same time maintaining positive, productive relationships with internal and external stakeholders.

Use excellent interpersonal skills to build consensus, to shepherd novel content development through background R&D processes, and to negotiate opportune enhancements with stakeholders.

Qualifications

Basic Qualifications

Bachelor's Degree (B.A. or B.S.) in Technical Writing, Technical Communications, English, Journalism, Communications, Information Architecture, Computer Science, or Engineering required.

5+ years of experience as a technical writer in a high-tech environment, writing for hardware or software products.

Solid understanding of telecommunication networking concepts and standards.

5+ years of previous experience with MadCap Flare or similar XML-based authoring tools, Adobe Acrobat, Microsoft Windows, and Windows-based products. Experience with Markdown and Git are a plus.

Strong, demonstrable writing skills and diverse writing experience.

Excellent verbal presentation and communication skills, coupled with strong negotiation skills.

Practical understanding of the concepts of structured authoring and single-sourcing content.

Have a strong technical aptitude, a knack for troubleshooting, and great attention to detail.

No travel is expected for this position.

Preferred Qualifications (Optional)

Knowledge of Internet technology a plus.

Knowledge of Docusaurus, markdown, Git, and processing publishing changes through Github are all pluses.

Experience using artificial intelligence applications for documentation purposes a plus.

Experience with minimalism and consolidating redundant content.

Adtran

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Senior Technical Writer