Pay Rate: $21.00-$23.59 per hour Work Schedule: Full-Time, 37.5 Hour Work Week Location: Multiple Sites Across the Region with Frequent Local Travel

Sign-On Bonus: Up to $2,000

Make a Meaningful Impact Are you looking to launch your career in IT while supporting a mission-driven organization? Achieva is seeking an enthusiastic, tech-savvy, and reliable individual to join our team as an IT Support Specialist. If you enjoy hands-on problem solving, learning new technologies, and providing exceptional support, this is the perfect opportunity to grow your skills while making an impact.

About Achieva For over 70 years, Achieva has been committed to supporting and including individuals with disabilities and their families. We envision a community where everyone leads a life of personal significance. Achieva provides personalized services and opportunities that respect each person's unique aspirations --- and that includes ensuring our systems and technology support our mission every day.

Position Summary The IT Support Specialist will provide technical support to users across multiple locations, ensuring smooth operation of Achieva's hardware, software, and network systems. This role offers hands-on experience, training opportunities, and the ability to develop strong IT fundamentals in a supportive environment. Reports to the IT Department Leadership.

Key Responsibilities

Provide on-site technical support to users at various Achieva locations

Troubleshoot and resolve hardware, software, and network issues

Set up and configure workstations, peripherals, and related equipment

Install, update, and maintain software applications

Perform basic network troubleshooting as needed

Document service activities and maintain accurate technical records

Communicate clearly with staff to assess needs and resolve technical concerns

Provide excellent customer service in all interactions

Perform other duties as assigned --- job responsibilities may evolve based on organizational needs

Extensive travel (approximately 50% of work time) to Achieva sites throughout Westmoreland and Allegheny counties; mileage is reimbursable

Qualifications

Strong troubleshooting and problem-solving abilities

Associate's Degree in IT or related field preferred

CompTIA A+ certification (or willingness to obtain within the first 6 months)

Basic understanding of computer hardware, operating systems, and networking

Excellent communication and customer service skills

Ability to work independently and manage multiple tasks

Comfort with frequent travel and flexible work hours

Must meet Act 33/34 and FBI clearance requirements

Valid PA driver's license and properly insured automobile for daily use

Why Join Achieva?

Meaningful Work: Support the technology that helps our mission thrive

Inclusive Culture: Be part of a values-driven, supportive, and collaborative team

Comprehensive Benefits Include:

Health, Dental, and Vision Insurance with low employee contributions

Company-Paid Life, AD&D, and Long-Term Disability Insurance

403(b) Retirement Plan with employer contributions after one year

Employee Assistance Program for personal and family support

Generous Paid Time Off and holidays

Hybrid work opportunities

Certification and professional development opportunities

Travel reimbursement

Achieva is an Equal Opportunity Employer (EOE) committed to creating a workplace where all individuals feel respected, included, and valued. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, sexual orientation, gender identity or expression, national origin, veteran status, or genetic information.

We are dedicated to equal access and reasonable accommodations for peoplewith disabilities.

To request a reasonable accommodation, contact Human Resources at 412-995-5000, ext. 650 or jobs@achieva.info

Achieva

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