Ace Hardware of State College

Ace Hardware of State College is a small family owned community oriented hardware store. We strive to be a customer focused establishment to enable our customers to get what they want and need in a pleasant and timely manor. Customer focus is very important to the success of any business, but especially in the competitive market of retail hardware. We are looking for individuals who understand the importance of customer service, who have strong values, and a good work ethic. If this is you, please consider applying for the following position. Ace the Helpful Place!

Job Descriptions : Sales Associate

Position Summary

The primary responsibilities of the Sales Associate position are to maintain outstanding customer service, generate sales, merchandise product, and support the store management team.

Major Responsibilities

The major responsibilities for this position include:

Ensure each customer receives outstanding service which follows the S.A.L.E.S process and by mystery shop standards

Maintain awareness of all promotions and advertisements.

Execute the daily operational, day-to-day goals and priorities assigned by store management

Assist in the training and development of peers

Actively participate in daily huddle meetings

Uphold merchandising and store cleanliness standards

Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized

Responsive of safety issues

Conscious of shoplifting activity

Aid customers in locating merchandising in store, on acehardware.com, as well as, processing special orders

Solicit customers to open an Ace Rewards card

Answer customers' questions and provide information on procedures and policies

Minimum Requirements

The minimum requirements for this position include:

Education/Training: High School degree, some college preferred. Posses a vast product knowledge of hardware related products along with a willingness to learn.

Experience: Sales and marketing experience with retail programs, establishing relationships and working with customers

Previous experience in a retail environment either in marketing, sales, or back office.

Skills/Knowledge: Knowledge of retail computer systems, MS Word and Excel a plus.

A commitment to service excellence and customer satisfaction

Solid team player with excellent interpersonal skills

Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multi-task

Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business

Physical Requirements

The minimum physical requirements for this position include:

Must be able to lift 40 pounds frequently to load and unload customer orders.

Ability to stand for an extended period of time

Move and handle boxes of merchandise and fixtures throughout the store, which entails lifting and perform all functions as set forth.

Ace Hardware of State College, LLC

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