VYANKATESH KADAM

Skills

Customer Service & Telecalling

Communication (Hindi, Marathi, English)

Empathy & Active Listening

Conflict Resolution

CRM Tools Zoho....

Team Collaboration & Training

About

Name & Role: Vyankatesh Kadam — Caller at Snapdeal.
Location: Nanded, Maharashtra, India.
Education: Bachelor’s Degree in Medical Image Technology from Dr. Babasaheb Ambedkar Technological University (Grade: 8.70).

💼 Experience
Caller at Snapdeal (Jan 2024 – Jan 2026)
Spearheaded outreach campaigns → 30% increase in customer engagement.
Boosted sales by 20% within six months.
Executed 100+ calls daily, exceeding monthly targets.
Improved call efficiency by 25% and reduced handling time by 10%.
Trained and mentored new team members.

📚 Certifications & Learning
Completed multiple LinkedIn Learning courses and certificates, including:

Microsoft Security Essentials

De‑Escalating Conversations for Customer Service

Generative AI for Customer Service with Microsoft 365 Copilot

Microsoft Copilot: The Art of Prompt Writing

Holds 16 licenses/certifications, including AI for Customer Service Manager.

Actively seeking remote
telecaller/customer support opportunities.

📌 Projects
Lead Telecaller/Mentor (Snapdeal, Jan 2024 – Jan 2025)
Designed outreach campaigns → 30% engagement increase.
Boosted sales by 20%.
Implemented feedback mechanisms → 25% efficiency improvement.
Mentored new team members to exceed quality standards.

👉 In short: My profile highlights strong telecalling/customer support experience, proven results in sales and engagement, leadership in mentoring, and continuous learning in AI and customer service tools