Vanessa Bent

Skills

Client Services Leadership
Strategic Partnerships
Multi-Site Operations
Technology Implementation
Workforce Planning & Analytics
Client Experience & Retention
Cross-Functional Leadership
Talent Development
Process Improvement
Tableau & Salesforce

About

Strategic client services and operations leader with 12+ years of progressive management experience leading multi-site service teams and teams responsible for client onboarding and implementation. Proven success improving client retention, technology adoption, service delivery, and operational performance through analytical decision-making and cross-functional leadership. Experienced in developing high-performing teams, resolving complex client issues, and translating business needs into operational improvements that support client satisfaction, retention, and growth.