Terra Henderson

Skills

Utilization Review & Medical Claims Processing
• Prior Authorizations (High Dollar Services & Medications)
• Claims Reconsiderations & Appeals
• Enrollment & Benefits Administration
• Medical Records Review & Ordering
• Data Entry & Accuracy (100%)
• Complex Research & Problem Solving
• Customer Service & Provider Support
• Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, 365)
• Systems: AMISYS, CSW, MarketWrite, MARS
• Leadership, Team Training & Workflow Improvements

About

Detail-oriented Utilization Review Researcher with over 20 years of progressive experience in medical claims processing, prior authorizations, enrollment operations, and system research. Known for accuracy, prompt execution, strong communication skills, and the ability to collaborate across multiple departments. Adept at complex research, medical terminology, and providing exceptional customer service in high-volume environments.