Stephanie Eubanks

Skills

Public Benefits (Medicaid/Financial assistance screening)
Patient access: front-end and back-end revenue cycle
1st party / 3rd party collections
Quality assurance & auditing
Call center operations (Five9, LiveVox, Ontario Systems, Cisco Jabber)
Insurance eligibility (Waystar, MAPS Bluemark)
Training & mentoring
Compliance & documentation

About

I would like to express my interest in opportunities within your organization. I bring 38 years of experience across the healthcare revenue cycle including Early Out call center and collections, quality assurance, and public benefits, with a focus on compliance, quality, and stable operations.
I am currently a Public Benefits Manager with Ensemble HealthCare Partners, following a partnership transition from Methodist Le Bonheur Healthcare in September 2025. In this role, I oversee two global call centers supporting Medicaid and financial assistance screenings for self-pay patients across 20+ healthcare facilities. This work requires detailed knowledge of state-specific Medicaid programs and the ability to maintain consistent performance standards for 27 global agents.
Throughout my career, I have progressed from back-end revenue cycle collections roles into call center management and quality assurance positions within Patient Access. I am recognized for my ability to mentor teams, strengthen quality outcomes, and support operational continuity, particularly during periods of organizational change or transition.
I’m looking for a long-term, non-supervisory role where I can focus on the work and contribute consistently.
Thank you for your time and consideration. I would welcome the opportunity to discuss how my background and approach can support your organization’s goals.
Sincerely,
Stephanie Eubanks