Skills
Leadership, team supervision, employee coaching, mentoring, performance management, talent development, hiring and recruitment, candidate screening, interviewing, employee onboarding, training and development, staff scheduling, conflict resolution, change management, strategic planning, project management, program management, project coordination, operational planning, communication planning, stakeholder engagement, cross-functional collaboration, relationship management, process improvement, continuous improvement, workflow optimization, process standardization, operational excellence, quality improvement, root cause analysis, business process analysis, policy and procedure development, standard operating procedure (SOP) development, performance measurement, key performance indicator (KPI) development, data analysis, retention analysis, performance reporting, project documentation, risk assessment, problem-solving, decision-making, customer service, customer experience, student success, student retention, student engagement, academic advising support, enrollment management, registration support, case management, orientation planning, employee relations, event planning, meeting facilitation, public speaking, professional writing, executive communication, documentation management, budget monitoring, organizational planning, records management, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook, Microsoft Teams, Power BI, Navigate360, Ellucian Colleague, Ellucian Recruit, EAB Academic Planner, D2L Brightspace, Etrieve, SharePoint, VLOOKUP, spreadsheet reporting, database management, analytical thinking, critical thinking, organizational effectiveness, time management, adaptability, accountability, and continuous learning.
About
Accomplished higher education leader with more than 10 years of progressive experience leading student success, operations, program management, and cross-functional initiatives within higher education. Demonstrated success improving organizational performance through Lean principles, including continuous process improvement, standardization, data-informed decision making, and customer-focused service delivery.
Experienced in analyzing operational workflows, identifying process inefficiencies, and implementing sustainable solutions that improve service quality, employee performance, and student outcomes. Proven ability to lead organizational change by developing standardized procedures, training programs, communication plans, performance metrics, and operational documentation that increase consistency, accountability, and efficiency.
Skilled at collaborating with executive leadership and cross-functional teams to plan and execute strategic initiatives, manage complex projects, monitor key performance indicators, mitigate operational risks, and improve organizational effectiveness. Recognized for building high-performing teams through coaching, mentoring, and continuous improvement practices while fostering a culture of innovation, collaboration, and service excellence.
Core strengths include Lean process improvement, project coordination, stakeholder engagement, operational planning, workflow optimization, change management, performance management, communication strategy, employee development, customer experience, root cause analysis, process documentation, data analysis, and continuous quality improvement.
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